We’re having trouble processing your payment and we’d like to get it sorted out?

Anonymous
2017-10-18T20:35:55+00:00

Trying to buy a game off Microsoft Store but it keeps giving me that message. 

Moved from: Windows / Apps on Windows 10 / Other Windows apps / Entertainment

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-10-20T22:01:11+00:00

Hi Dominique,

A possible reason why you're getting the error message:  We’re having trouble processing your payment and we’d like to get it sorted outis due to corrupted user profile. We recommend that you contact Microsoft Store Sales and Customer Support to address this matter. You'll see the contact number on this link under Microsoft Store Sales and Customer Support.

Don't hesitate to post back should you have any other concerns.

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  1. Anonymous
    2018-10-01T00:20:08+00:00

    Can we get a direkt link to a Chat service or phone number to call? Xbox support is a dead end at regular customer service

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  2. Anonymous
    2018-09-25T23:53:30+00:00

    Wat phone company do u have and wats ur number so i can call u so i can tell u what to do

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  3. Anonymous
    2018-09-25T20:21:11+00:00

    I️ cant buy anything on my account because it says youre having a problem with processing your payment and wed like ti sort it out

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  4. Anonymous
    2018-09-25T00:04:33+00:00

    I called twice and it tells me to go to xbox.com/help and It gives me no answer. How do i fix this to buy vbucks?

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