Display Driver has suddenly defaulted to Microsoft Basic Graphics Driver

BulldogXX states,

"Since the driver comes from AMD - and not Microsoft, which merely distributes what AMD gives them - you should contact AMD technical support and ask them:"  "As I explained, only AMD can write drivers for their hardware"

No No No BullDog.  Microsoft needs to distribute a proper AMD Driver Update and not have users hunt it down at AMD.

Stop passing the buck to AMD.  Microsoft needs to distribute a new proper functioning driver update from AMD.

Your advice doesn't really help people resolve their problems.  You are blame placing AMD rather than the distributor Microsoft.  That's how I see it.

Regards,

Wayne

You are 100% correct Wayne!!! Microsoft did this with their update before checking all the possible outcomes! They did it.. they need to fix it! They new AMD was not supported for Windows 10 and I am certain they new 1000's of computers had this on their computers and if they didn't then they should have! They should provide a driver for us that WORKS!!!! 

I am truly sick of looking at a distorted screen and CAN'T AFFORD to purchase new anything! Prior to this last update everything on my computer looked just fine! 

Microsoft took the resolution display options away! They need to find a way to put them back!!

Anne, are you able to try a Win 10 repair installation over your current installation?

It would avoid a full install again, and may revert your display driver back to the original one. You can then disable the driver update as mentioned earlier in this thread to avoid it being replaced.

Not an ideal solution when you only need to repair one driver, but it may get your screen res back.

I'm going to do a full install at some point on one of the laptops that lost its AMD driver, just because it will also clear out the clutter too with a fresh installation. 

If it revives the display driver, which it should, I'll set a restore point or two also, as for some reason my system restore was disabled when my display driver was hijacked.

Although my laptop is 7 years old and was designed for Win 7 at the time, it's still well capable of running Win 10, and zips along nicely with a SSD. So don't abandon yours if it is\was running happily under Win 10.

I have not tried that yet... Also not sure how to disable the driver update... I looked and was unable to find that option.

I am self taught and what takes some only a few minutes to fix or figure out takes me days... 

How do you know what video card is on your computer? is that the Display Adapter?

Hi Anne,

Yes the Display adapter is the video card, or graphics. You can see that in Device Manager. Right click Start and select Device Manager in the list and expand Display adapter.

To try and disable driver updates you need to open the old Control Panel. Type control in windows search and Control Panel should be the top result. Select it and you should see the old Control Panel. Select System and then Advanced system settings in the left hand pane. This may bring up the User Control asking if you wish to allow the action, you need to select yes. Select the Hardware tab and then Device Installation Settings, then select No to stop driver updates.

Hope that covers it for you.

I upgraded to v.1709 last night.

My AMD card is years old and not supported on Windows 10, but the last driver from AMD still works (for now.)

To avoid having my working driver replaced, I used Microsoft's driver update troubleshooter.

As a result, I'm still on the 'old' driver and my monitor works perfectly.

The information describing this is public knowledge that has been available for years.

But some people think everyone else is responsible for their troubles.