Display Driver has suddenly defaulted to Microsoft Basic Graphics Driver

Anonymous
2017-11-26T08:52:52+00:00

Hi All

My 7 year old Dell XPS Studio laptop, which has been running Win 10 nicely for the last couple of years, has now changed my ATi Radeon HD 3560 driver to the Microsoft Basic Graphics Driver, presumably after a Win update.

Consequently, my screen resolution is not correct. There is no option of changing the screen resolution back to the previous setting, as it is no longer there.

I now can't revert back to the previous graphics driver (no rollback option, no system restore option, and no way of downloading the discontinued Ati drivers)

I have tried uninstalling the display driver through Device Manager and scanning for hardware changes, but no luck there.

Windows update says I have the latest driver.

Uninstalling the previous windows update has no effect either.

The display was running correctly previously , but the basic Microsoft driver has now taken over.

Would anyone have any ideas, short of reinstalling Windows again?

Thank You

Windows for home | Windows 10 | Devices and drivers

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  1. Sumit 44,436 Reputation points Volunteer Moderator
    2017-11-26T10:14:45+00:00

    The latest Windows update from AMD has made nearly every AMD Graphics device useless. 

    Here is what Standard Troubleshooting steps say:

    Customers with AMD Graphics card in their system are encountering similar issues... 

    Go to Device Manager by typing in Devmgmt.msc in Run dialog box. 

    Navigate to Display devices and right click ATI Radeon HD or Similar device you have. Choose Properties. 

    On the Driver tab, hit rollback Driver to go back to the previous version. 

    But if you Have Basic Display adapter this template should help:

    Actually, the thing is AMD has stopped providing Driver updates for Radeon Series. Updates now come from Microsoft end only and they released a bricked update. Now, what you have to do is: 

    Turn off Windows Update completely.(Till the next fix comes up, you can disable the Windows update service) 

    Confirm you are using Microsoft Basic Display Adapter in Device manager. 

    Download the package from here: 

    www.support.amd.com/en-us/download

    (Have selected 64 bit Arch) 

    Install it and you should be good to go.

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