Advanced Micro Devices, Inc. - Display - 7/25/2017 12:00:00 AM - 22.19.128.0 update has reduced display resolution to a maximum of 1280 * 1024

Anonymous

When I started my PC today Advanced Micro Devices, Inc. - Display - 7/25/2017 12:00:00 AM - 22.19.128.0 was installed by Windows Update. Since then, the maximum screen resolution available is 1280 * 1024 whereas it should be 1680 * 1050. See https://www.catalog.update.microsoft.com/Search.aspx?q=rx+580 for a listing of this update.

This driver should not have been installed as my AMD Radeon HD 4350 GPU is not supported by native drivers in Windows 10: http://support.amd.com/en-us/kb-articles/Pages/Driver-Support-for-AMD-Radeon%E2%84%A2-HD-4000,-HD-3000,-HD-2000-and-older-Series.aspx

However, there appears to be no way to remove this update as when I click on the Uninstall updates link in Windows Update, the new driver isn't listed.

How do I remove this driver, go back to the existing driver (version 8.970.100.9001 according to the article above), and prevent the "update" from being installed again?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Same here - WTF Microsoft.

Go to device manager - right click on video card - select properties - select rollback driver.

0 comments

43 additional answers

Anonymous

2017-11-27T16:28:58+00:00

i dont have a restore point i tried and i have none

anything i could do about my problem and thanks for your reply

Try restore from the option of using a system image. This is different than using a restore point, and all of your files will be saved that were in place on the date of the image. I did that and it worked. Then block automatic driver updates as described above.
Was this answer helpful?

0 comments No comments
Anonymous

2017-11-26T21:25:27+00:00

You’re Welcome. Share the information with people you know who have the same problem.

It was frustrating for me as well and it me 2 days to figure it out. The information from this forum helped me as well.
Was this answer helpful?

0 comments No comments
Anonymous

2017-11-26T18:25:22+00:00

Thank you! Thank You! Thank You!

This solved my problem!
Was this answer helpful?

0 comments No comments
Anonymous

2017-11-25T07:58:24+00:00

No Problem! Share the soution with someone else.
Was this answer helpful?

0 comments No comments