Advanced Micro Devices, Inc. - Display - 7/25/2017 12:00:00 AM - 22.19.128.0 update has reduced display resolution to a maximum of 1280 * 1024

Anonymous
2017-11-23T08:26:53+00:00

When I started my PC today Advanced Micro Devices, Inc. - Display - 7/25/2017 12:00:00 AM - 22.19.128.0 was installed by Windows Update.  Since then, the maximum screen resolution available is 1280 * 1024 whereas it should be 1680 * 1050.  See https://www.catalog.update.microsoft.com/Search.aspx?q=rx+580 for a listing of this update.

This driver should not have been installed as my AMD Radeon HD 4350 GPU is not supported by native drivers in Windows 10:  http://support.amd.com/en-us/kb-articles/Pages/Driver-Support-for-AMD-Radeon%E2%84%A2-HD-4000,-HD-3000,-HD-2000-and-older-Series.aspx

However, there appears to be no way to remove this update as when I click on the Uninstall updates link in Windows Update, the new driver isn't listed.

How do I remove this driver, go back to the existing driver (version 8.970.100.9001 according to the article above), and prevent the "update" from being installed again?

Thanks!

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2017-11-23T08:43:51+00:00

Same here - WTF Microsoft.

Go to device manager - right click on video card - select properties - select rollback driver.

Was this answer helpful?

90+ people found this answer helpful.
0 comments No comments

43 additional answers

Sort by: Newest
  1. Neil D 34,335 Reputation points Volunteer Moderator
    2017-11-29T21:31:43+00:00

    And the fix at the moment, (until MS change the driver or stop putting it out in windows update) is to roll back the driver. Install AMD drivers for Windows 8. (or) Choose Update driver, Browse computer and select Let me choose etc. and select a previous driver from the list.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2017-11-29T20:31:29+00:00

    I do not want to spend my money on a new PC. My PC is fast enough.

    At power up, I see the circulair progess bar in high resolution. After a while, the resolution is back to the basic/safe video mode. It should be solved at Microsoft!

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2017-11-29T14:09:51+00:00

    Browsing for drivers results in a message that no other drivers are available.  I had a saved file containing the AMD Catalyst drivers from 2014.  Trying that resulted in a message that there are no drivers to update.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2017-11-29T14:04:48+00:00

    The permanent fix, so far for me, is to do a clean install of version 1709 outside of Windows Update, by following the instructions here:

    https://answers.microsoft.com/en-us/windows/forum/windows\_10-windows\_install-winpc/how-to-upgrade-to-windows-10-version-1709-fall/617a37da-8fc0-4f33-a3eb-59fe9082f925?auth=1

    It leaves you with the display driver from 2015, and a fully updated version of Windows 10, but you need to reinstall all your programs, and all your files from backups.

    Was this answer helpful?

    0 comments No comments