Advanced Micro Devices, Inc. - Display - 7/25/2017 12:00:00 AM - 22.19.128.0 update has reduced display resolution to a maximum of 1280 * 1024

Anonymous
2017-11-23T08:26:53+00:00

When I started my PC today Advanced Micro Devices, Inc. - Display - 7/25/2017 12:00:00 AM - 22.19.128.0 was installed by Windows Update.  Since then, the maximum screen resolution available is 1280 * 1024 whereas it should be 1680 * 1050.  See https://www.catalog.update.microsoft.com/Search.aspx?q=rx+580 for a listing of this update.

This driver should not have been installed as my AMD Radeon HD 4350 GPU is not supported by native drivers in Windows 10:  http://support.amd.com/en-us/kb-articles/Pages/Driver-Support-for-AMD-Radeon%E2%84%A2-HD-4000,-HD-3000,-HD-2000-and-older-Series.aspx

However, there appears to be no way to remove this update as when I click on the Uninstall updates link in Windows Update, the new driver isn't listed.

How do I remove this driver, go back to the existing driver (version 8.970.100.9001 according to the article above), and prevent the "update" from being installed again?

Thanks!

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2017-11-23T08:43:51+00:00

Same here - WTF Microsoft.

Go to device manager - right click on video card - select properties - select rollback driver.

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  1. Neil D 34,335 Reputation points Volunteer Moderator
    2017-11-23T11:48:13+00:00

    Your only other option would be to use System Restore. If there are no restore points then you can't move back to a previous driver.

    Search Restore in windows search and select the top result. In the resulting window select System Restore then Next and look at the restore points. You may have to select Show more restore points. Select a restore point prior to the problem driver.

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  2. Anonymous
    2017-11-23T11:40:50+00:00

    i cant click on roll back driver please help

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  3. Anonymous
    2017-11-23T11:39:50+00:00

    i cant click on it

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  4. Neil D 34,335 Reputation points Volunteer Moderator
    2017-11-23T11:05:31+00:00

    You are posting in a open user forum. We are not MS employees that have any control over MS policy/updates.

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