Advanced Micro Devices, Inc. - Display - 7/25/2017 12:00:00 AM - 22.19.128.0 update has reduced display resolution to a maximum of 1280 * 1024

Anonymous
2017-11-23T08:26:53+00:00

When I started my PC today Advanced Micro Devices, Inc. - Display - 7/25/2017 12:00:00 AM - 22.19.128.0 was installed by Windows Update.  Since then, the maximum screen resolution available is 1280 * 1024 whereas it should be 1680 * 1050.  See https://www.catalog.update.microsoft.com/Search.aspx?q=rx+580 for a listing of this update.

This driver should not have been installed as my AMD Radeon HD 4350 GPU is not supported by native drivers in Windows 10:  http://support.amd.com/en-us/kb-articles/Pages/Driver-Support-for-AMD-Radeon%E2%84%A2-HD-4000,-HD-3000,-HD-2000-and-older-Series.aspx

However, there appears to be no way to remove this update as when I click on the Uninstall updates link in Windows Update, the new driver isn't listed.

How do I remove this driver, go back to the existing driver (version 8.970.100.9001 according to the article above), and prevent the "update" from being installed again?

Thanks!

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2017-11-23T08:43:51+00:00

Same here - WTF Microsoft.

Go to device manager - right click on video card - select properties - select rollback driver.

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  1. Anonymous
    2017-12-02T05:37:30+00:00

    Microsoft say that they have now fixed the problem with the wrong drivers being updated by Windows Update.

    See https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/display-problems-on-some-amd-radeon-video-cards/037b84cc-2b3f-4192-aa51-83239bf1b61b for more information and the Microsoft's instructions to resolve the problem.

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  2. Neil D 34,335 Reputation points Volunteer Moderator
    2017-11-30T09:20:04+00:00

    I would agree if AMD were supporting ATI 2000, 3000, 4000 series graphics but they're not. AMD only support Windows 8 on these ranges.

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  3. Anonymous
    2017-11-29T21:42:47+00:00

    Proper software should be AMD Catalyst for Windows 10 64-bit.

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  4. Anonymous
    2017-11-29T21:40:25+00:00

    It is now solved. Retrying with another pci-e card HD5450, instead of onboard HD4200 and with proper software AMD Catalyst for Windows 8 64-bit, the AMD tool is able to detect the card and installs the driver.

    Currently the following are installed:

    • HD 5450 driver from 2015-08-03
    • Windows 10, versie 1709
    • Catalyst 2015.0804.21.41908 (whql-win10-catalyst-15.7.1-oct30.exe)

    You can find more information at (see also the reactions below in this page):

    https://www.drivereasy.com/knowledge/solved-stretched-screen-issues-for-windows-10/

    Last days, I did not never seen a rollback driver for HD4200 and HD5450. Now the rollback driver is available. That is not needed anymore.

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