Opening Task Manager Slows PC to Crawl - Windows 10 Pro 1709

Anonymous
2017-12-11T16:03:07+00:00

Hi all,

I've had an issue with Windows 10 Pro really freezing up and not being responsive after opening up Task Manager. The numbers shown for performance and CPU utilization are not pegged at all. 

This is on a Dell T3500 with a SSD OS drive, W3580 cpu, 24GB RAM, and an AMD Radeon Pro WX7100.

The computer is on a Domain with Webroot installed as AV. I usually have Solidworks and a couple of other programs open. I do not have any hardware bottlenecks as far as I can see. I also looked at the Event Viewer, and apart from a couple Group Policy warnings, nothing out of the ordinary, and no system events registered at the time of opening Task Manager.

Thanks for the insights, gents n ladies.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-01-31T14:25:23+00:00

    I've added this to the thread I've got going at Webroot about this issue, reminding them that they can't rely on all end users applying the 'allow' fix because users of work PCs don't have the necessary permissions.

    I think I'm following the Webroot thread you're talking about, but can you post a link so I can be sure?  I would like to add my thoughts. Thanks.

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  2. Anonymous
    2018-01-31T15:39:41+00:00

    Sorry, I meant a running help ticket at Webroot.

    I just tried uninstalling WR and reinstalling from scratch without importing saved settings.

    Complete bust: massive input delay in Word and other text editors. Could be connected to clipboard, which Identity Protection blocks access to unless the programme is allowed. However, allowing made no difference. Stopping WR via the system tray icon didn't help. I had to uninstall it again to be able to use the mouse and keyboard properly in Word and WriteMonkey.

    Really annoying. Going over to Malwarebytes until I hear from WR that they've definitely fixed these problems with Identity Protection. I've also experienced the Task Manager freeze issue reappearing when Firefox updates.

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  3. Anonymous
    2018-02-01T12:02:14+00:00

    Further to crakmunkey's post about using Webroot on a work computer, Webroot have responded to my request for more info on the issue:

    "Our latest consumer release addressed the issues which our users were experiencing with Firefox. We would like customers running the business version of SecureAnywhere to contact Webroot Business Support with regards to any issues they are experiencing on their endpoints."

    To reiterate, though, as of yesterday my consumer Webroot installation still caused the Firefox/Task Manager issue. A fresh install of Webroot yesterday killed keyboard input in MS Word and another text editor I use until I de-installed WR again.

    As a long time user of WR with over year to go on my subscription it's very disappointing but I'm now using Malwarebytes.

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  4. Anonymous
    2018-02-09T13:10:51+00:00

    I'm having this same exact issue. Contacting Webroot support today. I'd say I'm switching to Malwarebytes but their recent update brought down 100's of my nodes during production hours. Looks like we are running out of good AV choices.

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  5. Anonymous
    2018-03-09T15:58:24+00:00

    I am so glad I found this post. I ran into this issue only today and it was driving me crazy. I noticed this post was from Dec. 2017 and it is now March 2018 and I am having the same problem so It has apparently not been fixed by Webroot.

    I contacted Webroot support to find the best possible workaround.

    I will say that allowing Chrome in their identity protection setting only partially fixed the issue for me. So I think Webroot is doing more scanning of other apps and it's still causing problems with Task Manager. I haven't had time yet to test things further unfortunately.

    I am quite disappointed because I just recently switched our company to Webroot from something else that I was having a lot of issues with.

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