Hi Vetrig,
The receiver only works specifically on that keyboard and mouse combo. Getting the receiver replaced might not be possible. Check with our Microsoft Store support team regarding your concern. Use this article.
All the best.
USB Dongle is broken - need replacement for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard
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Anonymous
Hi,
My USB Dongle is broken. Where can I get new USB Dongle for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard?
Modified title from: Mobile Devices / Accessories / Other.
Windows for home | Windows 10 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
71 additional answers
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Anonymous
2019-06-10T15:02:07+00:00 Hi, i'm from germany and i have exactly the same problem. both of my sculpt keyboards have the same problem now. irst they started to repeat the same key hundreds of times, then it quit working. Microsoft what's wrong with the product quality?
How can i get a replacement dongle. I do not want to throw the keyboards in the trash, i like them!!
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Anonymous
2019-06-10T15:14:50+00:00 Hi, i'm from germany and i have exactly the same problem. both of my sculpt keyboards have the same problem now. irst they started to repeat the same key hundreds of times, then it quit working. Microsoft what's wrong with the product quality?
How can i get a replacement dongle. I do not want to throw the keyboards in the trash, i like them!!
Your question was answered (by John Ado) in the very first reply in this thread.
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Anonymous
2019-06-17T23:11:38+00:00 I am so disappointed with the Microsoft Sculpt Ergonomic Keyboard and Mouse Surface addition customer service. The dongle they provide with this product is oblong and is not one that travels in the computer without difficulty as it sticks out and gets caught on the computer bag, or even on your clothing, etc. when you are reaching over the side of your computer. They design sets it up to break so that you get minimal use of your expensive keyboard/mouse. I placed my laptop in my computer bag and forgot to remove it (and frankly should not have to) and it broke. They will not replace it. It is almost criminal that they can leave me with a highly functional keyboard and mouse that I have no choice but to throw away, as it can no longer be used due to the broken dongle. DO NOT BUY THIS PRODUCT!!!!!!
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Anonymous
2019-06-20T16:59:25+00:00 Did anyone ever get a solution to this problem ?
its my 2nd skulpt keyboard set & the same problem happened as the 1st one. i.e. Dongle stopped working.
Its out of warranty & I am fine to get it serviced. but I am in Bangalore, India & there is no decent service center for keyboards here
MS support team - Please help