USB Dongle is broken - need replacement for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard

Anonymous

Hi,

My USB Dongle is broken. Where can I get new USB Dongle for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard?

Modified title from: Mobile Devices / Accessories / Other.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi Vetrig,

The receiver only works specifically on that keyboard and mouse combo. Getting the receiver replaced might not be possible. Check with our Microsoft Store support team regarding your concern. Use this article.

All the best.

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71 additional answers

Anonymous

2019-02-27T18:19:29+00:00

Hey we have a Sculpt ergonomic desktop ensemble and we have lost the USB plug. My daughter has the same system in logitec and when we lost the USB there was an app we could download and then we were able usr the products. This was possible due to bluetooth technology.

Does Microsoft have the same sort of back up to assist end-users.
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Anonymous

2019-02-27T18:43:16+00:00

I heard that I O Gear Bluetooth 4.0 micro adapter might work is that true.
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Anonymous

2019-02-27T20:40:12+00:00

I heard that I O Gear Bluetooth 4.0 micro adapter might work is that true.

No. Bluetooth is a different technology,
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Anonymous

2019-03-06T04:13:45+00:00

I support you although this comment does not help with the issue. Btw, I change to Logitech and it works totally fine with me (without always worrying loss / damage of the Usb receiver).
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