USB Dongle is broken - need replacement for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard

Anonymous
2018-01-18T20:38:20+00:00

Hi,

My USB Dongle is broken. Where can I get new USB Dongle for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard?

Modified title from: Mobile Devices / Accessories / Other.

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2018-01-20T21:13:43+00:00

Hi Vetrig,

The receiver only works specifically on that keyboard and mouse combo. Getting the receiver replaced might not be possible. Check with our Microsoft Store support team regarding your concern. Use this article.

All the best.

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  1. Anonymous
    2018-10-29T20:31:23+00:00

    These other brands incorporate at least spare receivers to order and possibly program.  They keep their customers happy.  It would be good for Microsoft and its customer base if MS also did the same.

    Logitech: https://support.logitech.com/en\_us/parts#2main-a

    Adesso:   https://www.adesso.com/product-category/accessories/receivers/

    Microsoft you guys are great in so many areas. This one you could do as well.

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  2. Anonymous
    2018-11-07T19:49:30+00:00

    Seeing your response make me laugh. We been in contact with Microsoft support and told them that we cannot locate the newly bought Ergonomic keyboard usb dongle, THERE is NO USE in using the keyboard without it, and we were told that there is no way they can replace the usb for security reason (its a combo and they are pair- as MS design it). REALLY? Microsoft's concern about an attack through bluetooth? No wonder why you guys got hit more often  because you've spend most of your resources on small details. And for customer like me who spend our hard-earned money had to force ourselves to buy a new one when we have one sitting and getting dust.

    And now you want your international customer to spend his/her time to follow your instruction to get the same result?

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  3. Anonymous
    2018-11-20T20:09:58+00:00

    The MS-answer that the dongle is massively coded blabla... c`mon. Logitech charges 15 USD for the dongle and it just works. MS could code a new dongle with a product code number securely, but rather sells a brand new keyboard. I lost my dongle, had to pay 100 Euro for a new sculpt :-/

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  4. Anonymous
    2018-12-20T05:34:09+00:00

    Where is the corporate responsibility and social conscience. We are not a disposable society. I have the ergonomic mouse for work and I have the ergonomic keyboard mouse combo at home. These are very expensive items by anyones standards. Not replacing the USB dongle is disgusting for such are large corporation. Security excuses is a cop out, there is many ways around that if you chose to do the right thing. I am already down one mouse and I certainly won't be replacing the keyboard/mouse combo if something happens to that usb, I will buy a brand that supports waste minimisation and offers customer support and replacements for their products. Shame on you Microsoft.

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