USB Dongle is broken - need replacement for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard

Don't bother looking too far.  I just called and was told that they will only replace it if there is a manufacturer's defect.  When I said that I wasn't expecting them to replace it, but wanted to buy one, I was told there is no replacement dongle.  (frustrating)

Also, when I asked about a recycling program for the perfectly good keyboard/mouse/number pad, I was told that they don't do that.

I'm so disappointed as I've really liked this product, but can't justify buying a new one based on this situation and the lack of corporate responsibility.

Merhaba Microsoft touch mouse var fakat alıcısı kayboldu bununla ilgili yardımlarınızı bekliyorum tesekkur ederim iyi çalışmalar serdal

Microsoft pairs the USB dongle to the keyboard / mouse / numpad at the factory.  It is done as a way to AES256 encrypt the key's being sent to the machine in an way to make them secure.  If a Spy for example were able to simply listen to your keystrokes over the air being transmitted or pair your keyboard to their workstation and then somehow listen to you type your password in, they could hack into your network using this method.

Apparently someone has been able to successfully penetrate a network using this method in the past so they do not support the unified wireless solution like Logitech does.

Thus if you care about security be prepared to throw your Keyboard away, and buy Microsoft Keyboards.  If you don't care about security, or maybe you have no need for it at your home / whatever buy Logitech.

Microsoft pairs the USB dongle to the keyboard / mouse / numpad at the factory.  It is done as a way to AES256 encrypt the key's being sent to the machine in an way to make them secure.  If a Spy for example were able to simply listen to your keystrokes over the air being transmitted or pair your keyboard to their workstation and then somehow listen to you type your password in, they could hack into your network using this method.

Apparently someone has been able to successfully penetrate a network using this method in the past so they do not support the unified wireless solution like Logitech does.

Thus if you care about security be prepared to throw your Keyboard away, and buy Microsoft Keyboards.  If you don't care about security, or maybe you have no need for it at your home / whatever buy Logitech.

It's not about the security encryption or the mechanism they used. We are not requesting the dongle from a third party but the company who produces it. They should be able to provide a replacement as the dongle is a tiny piece of electronics that can be lost or damaged very easily. I don't think it is technically impossible to reproduce a key if they have the same blueprint. 

I think this is some sort of a business trick and I am highly frustrated when it happens from a world famous company.