USB Dongle is broken - need replacement for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard

Anonymous
2018-01-18T20:38:20+00:00

Hi,

My USB Dongle is broken. Where can I get new USB Dongle for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard?

Modified title from: Mobile Devices / Accessories / Other.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-01-20T21:13:43+00:00

Hi Vetrig,

The receiver only works specifically on that keyboard and mouse combo. Getting the receiver replaced might not be possible. Check with our Microsoft Store support team regarding your concern. Use this article.

All the best.

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  1. Anonymous
    2018-05-22T22:29:59+00:00

    I'll try and post results here. Thanks.

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  2. Anonymous
    2018-06-19T05:55:40+00:00

    The call centres at the end of those numbers are a joke. The numbers on that page seem to route to the same **** call centre with no decent bandwidth available to them.

    Operators are unable to be understood; this is only referring to call quality before even considering other factors.

    Complete waste of time.

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  3. Anonymous
    2018-06-20T17:45:50+00:00

    I'll try and post results here. Thanks.

    Hi, Fernando, are you solve the problem? Me too Brasil and I have same issue....

    Fala Fernando beleza? Cara conseguiu resolver o problema, também sou do Brasil e tive o mesmo problema.

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  4. Anonymous
    2018-08-24T13:30:44+00:00

    We are a reseller of Microsoft products here in Norway. Not even as a reseller we have access to a good supportline.

    I find it totally unacceptable that Microsoft should be able to sell keyboards they can not support with spare parts. Microsoft, get your sh*t together.  Support line was of no help! Incompetent and no service!

    Buy Logitech products from now on. Easy to get a spare USB unifed receiver.

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