USB Dongle is broken - need replacement for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard

Anonymous
2018-01-18T20:38:20+00:00

Hi,

My USB Dongle is broken. Where can I get new USB Dongle for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard?

Modified title from: Mobile Devices / Accessories / Other.

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2018-01-20T21:13:43+00:00

Hi Vetrig,

The receiver only works specifically on that keyboard and mouse combo. Getting the receiver replaced might not be possible. Check with our Microsoft Store support team regarding your concern. Use this article.

All the best.

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  4. Anonymous
    2019-10-18T14:05:00+00:00

    I appreciate all the info in this thread. My story is frustrating in its tragedy and I feel like Microsoft should reference this page as a reminder that they can still fix this issue and will continue to loose customers if they dont. 

    I received a Sculpt set after a car accident damaged my back. As a student, I was still at my computer much of the day and this helped me sit in a position where I mitigated further damage. Then, I was robbed of my Windows Surface...which held the dongle to this set. Today, I begrudgingly looked up what this robbery would further cost me, and how to go about getting my set working again. Evidently it is a whole lot more money than I can afford (a whole new set?!), so there's that. I'm sure with all the brilliant engineers at Microsoft, they could develop a secure replacement dongle. 

    Thanks everyone for sharing. I guess I will sadly go and throw my remaining keyboard and mouse out.

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