Hi Vetrig,
The receiver only works specifically on that keyboard and mouse combo. Getting the receiver replaced might not be possible. Check with our Microsoft Store support team regarding your concern. Use this article.
All the best.
USB Dongle is broken - need replacement for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard
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Anonymous
Hi,
My USB Dongle is broken. Where can I get new USB Dongle for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard?
Modified title from: Mobile Devices / Accessories / Other.
Windows for home | Windows 10 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
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Anonymous
2019-08-14T22:47:29+00:00 We are a reseller of Microsoft products here in Norway. Not even as a reseller we have access to a good supportline.
I find it totally unacceptable that Microsoft should be able to sell keyboards they can not support with spare parts. Microsoft, get your sh*t together. Support line was of no help! Incompetent and no service!
Buy Logitech products from now on. Easy to get a spare USB unifed receiver.
Unfortunately so far I have not been able to solve the problem, I am trying to solder the dongle board, I recently bought a logitech mouse, it supports usb and a universal usb receiver, I believe that from now on I only opt for logitech products
It is ridiculous that it seems to be impossible to replace dongle. However, my experience with Logitech is their dongles are absolute garbage. That's why there is a good aftermarket for their dongles.
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Anonymous
2019-08-15T02:46:38+00:00 i have the same problem, from Singapore. The CS told me that the only option is to buy a new set. What a waste for a simple part receiver broken. I changed to Logitech.
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Anonymous
2019-08-18T13:45:34+00:00 I have the same problem. How to get order a replacement for broken USB tranceiver?
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Anonymous
2019-09-16T18:07:25+00:00 I have the same problem. USB stopped working so the keyboard and mouse are now useless. I followed the support article mentioned in this string and talked to Microsoft, but they can't help. I have to buy a new one, even though the product says it has a 3-year warranty and I'm well within that period. It seems a complete waste to have to throw out a perfectly good keyboard and mouse because of the USB. Not helping the environmental footprint. I guess that's what you get if you buy cheap stuff built in China. I'll look for a more reliable, long-lasting brand I can rely on.