Hi Vetrig,
The receiver only works specifically on that keyboard and mouse combo. Getting the receiver replaced might not be possible. Check with our Microsoft Store support team regarding your concern. Use this article.
All the best.
USB Dongle is broken - need replacement for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard
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Anonymous
Hi,
My USB Dongle is broken. Where can I get new USB Dongle for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard?
Modified title from: Mobile Devices / Accessories / Other.
Windows for home | Windows 10 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
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Anonymous
2018-05-20T23:37:46+00:00 I have same problem, but the dongle stop work. I use the keyboard with very carefully and I want from Microsoft more quality. This keyboard is very expecive in my country. How can I get a replacement dongle?
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Anonymous
2018-05-21T08:29:32+00:00 Hi Fernando,
If you wish to have a Microsoft product replaced, I suggest referring to this support article. The page has information on how to request for a replacement for Microsoft software or hardware.
Let me know if you have other questions.
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Anonymous
2018-05-22T10:28:32+00:00 Hi. This page support internacional customers? I am from Brazil and my keyboard is out off guarantee. But it's work fine except of dongle. Its not fair to replace entirely working pack , one because a dongle.
Thanks
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Anonymous
2018-05-22T11:20:23+00:00 If that's situation, it would be best to contact our Customer Service and see what can be done. The Global Customer Service phone numbers can be found on this page.
All the best.