Hi Vetrig,
The receiver only works specifically on that keyboard and mouse combo. Getting the receiver replaced might not be possible. Check with our Microsoft Store support team regarding your concern. Use this article.
All the best.
USB Dongle is broken - need replacement for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard
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Anonymous
Hi,
My USB Dongle is broken. Where can I get new USB Dongle for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard?
Modified title from: Mobile Devices / Accessories / Other.
Windows for home | Windows 10 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
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Anonymous
2019-07-06T14:04:03+00:00 Hi, i'm from germany and i have exactly the same problem. both of my sculpt keyboards have the same problem now. irst they started to repeat the same key hundreds of times, then it quit working. Microsoft what's wrong with the product quality?
How can i get a replacement dongle. I do not want to throw the keyboards in the trash, i like them!!
Your question was answered (by John Ado) in the very first reply in this thread.
No it was not answered...
I don't know how you can expect an answer when you haven't asked a question.
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Anonymous
2019-07-05T18:58:53+00:00 Hi, i'm from germany and i have exactly the same problem. both of my sculpt keyboards have the same problem now. irst they started to repeat the same key hundreds of times, then it quit working. Microsoft what's wrong with the product quality?
How can i get a replacement dongle. I do not want to throw the keyboards in the trash, i like them!!
Your question was answered (by John Ado) in the very first reply in this thread.
No it was not answered...
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Anonymous
2019-07-05T12:48:02+00:00 Same Problem.
Shame if such problem happened and the only solution is by throwing the keyboard and mouse to the trash !!
Waste of Money !!
Do not buy this Product !
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Anonymous
2019-06-20T16:59:25+00:00 Did anyone ever get a solution to this problem ?
its my 2nd skulpt keyboard set & the same problem happened as the 1st one. i.e. Dongle stopped working.
Its out of warranty & I am fine to get it serviced. but I am in Bangalore, India & there is no decent service center for keyboards here
MS support team - Please help