Hi Vetrig,
The receiver only works specifically on that keyboard and mouse combo. Getting the receiver replaced might not be possible. Check with our Microsoft Store support team regarding your concern. Use this article.
All the best.
USB Dongle is broken - need replacement for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard
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Anonymous
Hi,
My USB Dongle is broken. Where can I get new USB Dongle for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard?
Modified title from: Mobile Devices / Accessories / Other.
Windows for home | Windows 10 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
71 additional answers
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Anonymous
2018-09-08T20:05:22+00:00 Agree. :(
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Anonymous
2018-09-08T20:04:41+00:00 No. Not work. cannot solve my problem.
I bought a new Logitech device that have support and universal dongle.
Unfortutelly Microsoft is not the same. :(
Now I have a Logitech keyboard and a Microsoft working keyboard without dongle. Sad.
[]s
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Anonymous
2018-08-27T13:57:19+00:00 We are a reseller of Microsoft products here in Norway. Not even as a reseller we have access to a good supportline.
I find it totally unacceptable that Microsoft should be able to sell keyboards they can not support with spare parts. Microsoft, get your sh*t together. Support line was of no help! Incompetent and no service!
Buy Logitech products from now on. Easy to get a spare USB unifed receiver.
Unfortunately so far I have not been able to solve the problem, I am trying to solder the dongle board, I recently bought a logitech mouse, it supports usb and a universal usb receiver, I believe that from now on I only opt for logitech products
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Anonymous
2018-08-24T13:30:44+00:00 We are a reseller of Microsoft products here in Norway. Not even as a reseller we have access to a good supportline.
I find it totally unacceptable that Microsoft should be able to sell keyboards they can not support with spare parts. Microsoft, get your sh*t together. Support line was of no help! Incompetent and no service!
Buy Logitech products from now on. Easy to get a spare USB unifed receiver.