USB Dongle is broken - need replacement for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard

Anonymous
2018-01-18T20:38:20+00:00

Hi,

My USB Dongle is broken. Where can I get new USB Dongle for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard?

Modified title from: Mobile Devices / Accessories / Other.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-01-20T21:13:43+00:00

Hi Vetrig,

The receiver only works specifically on that keyboard and mouse combo. Getting the receiver replaced might not be possible. Check with our Microsoft Store support team regarding your concern. Use this article.

All the best.

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  1. Anonymous
    2019-01-09T14:24:42+00:00

    Nope..microsoft is not able to solve this by just selling a compatible dongle.

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  2. Anonymous
    2019-01-09T14:06:43+00:00

    Hi there,

    Did you manage to get your receiver sorted out i have a similar problem with my wireless 3050 keyboard and mouse. receiver got damaged physicaly but keyboard and mouse are 100% fine. I also don't want to buy a very expensive keyboard and mouse combo if I can maybe salvage this one.

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  3. Anonymous
    2018-12-20T15:28:46+00:00

    Don't bother, the link the Microsoft offers will NEVER help or solve any problem unless your solution is to buy a new one. Such a shame company!!!! Legal way to robbed people. One reason I'm encouraging Apple to build less price ergo keyboard and mouse so I can finally stay away from any Microsoft product. Customer service sucks. I have been in phone with one of their Representative, we exchange email since he required a proof of purchase and photo of the keyboard that I never got the chance to use, and when I did, No RESPONSE at all. So folks, spread the word and stay away from Microsoft and encourage everyone to do the same. #NoMoreMicrosoft

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  4. Anonymous
    2018-12-20T05:34:09+00:00

    Where is the corporate responsibility and social conscience. We are not a disposable society. I have the ergonomic mouse for work and I have the ergonomic keyboard mouse combo at home. These are very expensive items by anyones standards. Not replacing the USB dongle is disgusting for such are large corporation. Security excuses is a cop out, there is many ways around that if you chose to do the right thing. I am already down one mouse and I certainly won't be replacing the keyboard/mouse combo if something happens to that usb, I will buy a brand that supports waste minimisation and offers customer support and replacements for their products. Shame on you Microsoft.

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