Hi Vetrig,
The receiver only works specifically on that keyboard and mouse combo. Getting the receiver replaced might not be possible. Check with our Microsoft Store support team regarding your concern. Use this article.
All the best.
USB Dongle is broken - need replacement for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard
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Anonymous
Hi,
My USB Dongle is broken. Where can I get new USB Dongle for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard?
Modified title from: Mobile Devices / Accessories / Other.
Windows for home | Windows 10 | Devices and drivers
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Anonymous
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Anonymous
2019-05-05T02:47:39+00:00 My dongle stop working or works sporadically. How can I replace it? it doesn't make sense that I would need to buy a new combo
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Anonymous
2019-03-13T15:05:56+00:00 ridiculous. That you pay all this money for a keyboard and mouse and if the usb dongle fails you can not replace it. rip off. Can anyone help you.
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Anonymous
2019-03-06T04:13:45+00:00 I support you although this comment does not help with the issue. Btw, I change to Logitech and it works totally fine with me (without always worrying loss / damage of the Usb receiver).