USB Dongle is broken - need replacement for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard

Anonymous
2018-01-18T20:38:20+00:00

Hi,

My USB Dongle is broken. Where can I get new USB Dongle for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard?

Modified title from: Mobile Devices / Accessories / Other.

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2018-01-20T21:13:43+00:00

Hi Vetrig,

The receiver only works specifically on that keyboard and mouse combo. Getting the receiver replaced might not be possible. Check with our Microsoft Store support team regarding your concern. Use this article.

All the best.

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  1. Anonymous
    2019-10-18T18:09:44+00:00

    Well, I can see a few options for you.

    1. Look up the Microsoft Natural Ergonomic Keyboard. It's wired and around 50 bucks (this and all following prices are from Microsoft US store. You may snatch better ones most certainly after some rummaging through internet).
    2. Look up the all-new Microsoft Ergonomic Keyboard. It's wired and costs 60 bucks. You also get the new Office and Emoji keys.
    3. Have a look at Microsoft Surface Ergonomic Keyboard. Its sleek, metal/Alcantara leather, it connects via Bluetooth (bye bye dongles) and costs 130 bucks. Yes - the same as Sculpt Ergonomic (which is now at 110 bucks temporarily) but that one is worth 0 bucks the moment you lose the dongle.

    Also, as you have mentioned your student status - couldn't something be figured out price-wise? Microsoft has some decent discounts for education sector... Maybe your school could be so nice to order for you if its students won't qualify for hardware discounts...

    Hope everything will get sorted to an universal satisfaction. I can see Microsoft's point but agree fully that it should be mentioned in headline-style red bold letters in every single listing of Sculpt Ergonomic. And they might be a little bit more outgoing and at least come up something like "get the dongle-less set to us, then we'll configure a new dongle for you and send it all back to you so all you'll have to spend would be one-direction shipping and, say, 10 bucks for a new dongle."

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  2. Anonymous
    2019-07-05T12:48:02+00:00

    Same Problem.

    Shame if such problem happened and the only solution is by throwing the keyboard and mouse to the  trash !!

    Waste of Money !! 

    Do not buy this Product !

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  3. Anonymous
    2019-01-09T14:06:43+00:00

    Hi there,

    Did you manage to get your receiver sorted out i have a similar problem with my wireless 3050 keyboard and mouse. receiver got damaged physicaly but keyboard and mouse are 100% fine. I also don't want to buy a very expensive keyboard and mouse combo if I can maybe salvage this one.

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  4. Anonymous
    2018-10-29T20:31:23+00:00

    These other brands incorporate at least spare receivers to order and possibly program.  They keep their customers happy.  It would be good for Microsoft and its customer base if MS also did the same.

    Logitech: https://support.logitech.com/en\_us/parts#2main-a

    Adesso:   https://www.adesso.com/product-category/accessories/receivers/

    Microsoft you guys are great in so many areas. This one you could do as well.

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