USB Dongle is broken - need replacement for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard

Anonymous
2018-01-18T20:38:20+00:00

Hi,

My USB Dongle is broken. Where can I get new USB Dongle for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard?

Modified title from: Mobile Devices / Accessories / Other.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-01-20T21:13:43+00:00

Hi Vetrig,

The receiver only works specifically on that keyboard and mouse combo. Getting the receiver replaced might not be possible. Check with our Microsoft Store support team regarding your concern. Use this article.

All the best.

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  1. Anonymous
    2018-11-20T20:09:58+00:00

    The MS-answer that the dongle is massively coded blabla... c`mon. Logitech charges 15 USD for the dongle and it just works. MS could code a new dongle with a product code number securely, but rather sells a brand new keyboard. I lost my dongle, had to pay 100 Euro for a new sculpt :-/

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  2. Anonymous
    2019-09-28T04:02:33+00:00

    As an owner of two Microsoft Sculpt keyboards, I am just piling up on this topic;

    If you ever lose or impair your Microsoft Sculpt wireless keyboard dongle, you can throw your $100 Microsoft Sculpt keyboard out a window.

    The fairytale on pairing the keyboard with the dongle in the factory due to security reasons is no more than an intellectual derogation of the customers. Therefore, this is the last Microsoft product I purchased until someone from Microsoft pays attention to this thread and respectfully explains to the customers why they cannot purchase a replacement dongle.

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  3. Anonymous
    2019-06-17T23:11:38+00:00

    I am so disappointed with the Microsoft Sculpt Ergonomic Keyboard and Mouse Surface addition customer service.  The dongle they provide with this product is oblong and is not one that travels in the computer without difficulty as it sticks out and gets caught on the computer bag, or even on your clothing, etc. when you are reaching over the side of your computer.  They design sets it up to break so that you get minimal use of your expensive keyboard/mouse.  I placed my laptop in my computer bag and forgot to remove it (and frankly should not have to) and it broke.  They will not replace it.  It is almost criminal that they can leave me with a highly functional keyboard and mouse that I have no choice but to throw away, as it can no longer be used due to the broken dongle.  DO NOT BUY THIS PRODUCT!!!!!!

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  4. Anonymous
    2018-09-08T20:04:41+00:00

    No. Not work. cannot solve my problem. 

    I bought a new Logitech device that have support and universal dongle. 

    Unfortutelly Microsoft is not the same. :(

    Now I have a Logitech keyboard and a Microsoft working keyboard without dongle.  Sad.

    []s

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