I cannot login after Windows 10 update, says "password is incorrect"

Anonymous
2017-12-13T19:03:00+00:00

After update on my desktop PC, my login password stopped working. I've already reset my password for my Microsoft accounts but none of the new passwords work  either. Not a CAPS lock problem.

Opted to reinstall Windows, removed all apps while keeping my files...NO HELP.. Still have same login problem.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. Anonymous
    2018-06-08T18:20:27+00:00

    Just did a clean install and getting the exact same error.

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  2. Anonymous
    2018-06-08T18:27:11+00:00

    Tried that. Brand new password - it says "you can't use a password you've already used."

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  3. Anonymous
    2018-06-08T18:31:05+00:00

    Try entering a new password you can't use the ones you've already used.

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  4. Anonymous
    2018-06-08T18:34:19+00:00

    sorry I misread your post you tried this. Can you login to Microsoft Account online with new password?

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  5. Anonymous
    2018-06-08T19:12:28+00:00

    That's what we've been trying to do. For some reason the THIRD new password was accepted. I'm wondering if part of the problem was that we were doing a fresh install on one computer but hadn't fully decommissioned her other computer - in other words, one account on two computers at the same time.

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