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My husband's desktop (running Windows 10) downloaded and installed a major Windows update Nov. 22. After it did, his screen is huge. Icons, text, everything. I checked his resolution, icon size, text size and ease of access settings -- nothing out of place. Resolution is normal. Icon size is small. Text size is normal, all ease of access off. The screen zoom is 100%. If I system restore to before the update, it's fine. I tried to change the active hours to give myself a day to hunt down the answer today, but it updated again this morning, and the problem is back. We've restarted, powered off and did a hard restart, powered off and checked the monitor settings. It has to be a bug or a conflict with the new update, but I'm stumped. Anyone??
**Moved from: Windows / Windows 10 / Windows update, recovery, & backup**
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you to all who have contributed. I followed this method, and was able to find a 2015 version of the ATI driver. It has worked at present, both to restore correct display for my Acer wide screen monitor and to put back the Sleep option, which had disappeared from the Power menu button. I guess I now need to try to prevent future updates and try turning PC off and on again.
I've almost got the problem licked. I just can't get the computer to recognize the new driver I've installed, and it's still stuck on "Microsoft Basic Display Driver/Adapter." Can you please help me with the final hurdle?
Right Click the Basic Display driver and click update.
Click Browser My computer
Include location which has your older drivers and click Next.
I have done this. Then it says that the driver is already up-to-date. I can't update it, and I can't roll it back. I basically did an AMD Catalyst install for nothing.
Hey, does this "Reimage Repair" tool I've heard about work? Because, in addition to the resolution problem, several games now can't be played because I get the message "could not load OpenGL subsystem." Would that at least take care of that problem, and if it does, would it also fix the resolution issues?
