Latest Windows update makes everything HUGE

Anonymous
2017-11-23T17:36:31+00:00

My husband's desktop (running Windows 10) downloaded and installed a major Windows update Nov. 22. After it did, his screen is huge. Icons, text, everything. I checked his resolution, icon size, text size and ease of access settings -- nothing out of place. Resolution is normal. Icon size is small. Text size is normal, all ease of access off. The screen zoom is 100%. If I system restore to before the update, it's fine. I tried to change the active hours to give myself a day to hunt down the answer today, but it updated again this morning, and the problem is back. We've restarted, powered off and did a hard restart, powered off and checked the monitor settings. It has to be a bug or a conflict with the new update, but I'm stumped. Anyone??

**Moved from: Windows / Windows 10 / Windows update, recovery, & backup**

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2017-11-25T21:37:59+00:00

    I have the same configuration, and this worked for me:  (FIrst find Sumit Dhiman2's post on this thread).

    In reply to pjkeys's post on November 25, 2017

    Thanks, but that didn't work for me last night. However, I did it again, but in a shorter version, which worked.  I just went to Device Manager, Display Adapter, ATI, Driver tab, then rolled back to the 2015 version of the driver.  Sumit just said to roll back to previous, without specifying that you had to go back to 2015.  My system reported several previous drivers, the first 3 of which were 7/25/2017, which is the problematic driver, so I had rolled back to the same driver, apparently.  A fabulous feeling to see it all correct again!

    I was able to block driver updates last night by following Sumit's directions, using Option 1. I see you have a different issue with that.  

    I'm hoping this fix sticks, for I have not powered off since the fix worked (YAAAAY!), because I have to actually use the thing today and tomorrow, and I'm not looking forward to doing this again, although it's easy once you have a little information.  My only problem now is how to get back to those threads I was on before, just to help others floundering through what was an awful mess just as we got into the long holiday weekend.

    Thus, the fix is (1) to rollback to the 2015 driver, then (2) to block driver updates during future Windows updates.  You can find out how to block driver updates at: www.tenforums.com/tutorials/48277-enable-disable-driver-updates-windows-update-windows-10-a.html.  Good luck!

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  2. Anonymous
    2017-11-25T21:51:04+00:00

    Didn't work for me don't have display adapter ATI couldn't find driver tab    Larry Day

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  3. Anonymous
    2017-11-26T03:09:29+00:00

    I am so happy that it was fixed by your simple direction.  Thank you again for alleviating a most frustrating issue

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  4. Anonymous
    2017-11-26T03:39:47+00:00

    I don't have any way to roll back to the driver, especially since it just says "Microsoft Basic Display Adapter."

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  5. Anonymous
    2017-11-26T06:51:31+00:00

    Pardon me, SailedBooch6838. You did say that you didn't have the ATI display adapter, but I forgot when I was posting that fix.  I hope you can get an answer for the adapter you have.  I know how wretched this unexpected problem is, especially when people are having a few days off from work and would be using their computers if MS hadn't made this forced update at just the wrong time.  Sorry for my thoughtless reply to you. Maybe you could reply to the fix Sumit posted, as when he returns to work, he may want to follow up with the customers on this thread. Best to you.

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