Latest Windows update makes everything HUGE

Anonymous
2017-11-23T17:36:31+00:00

My husband's desktop (running Windows 10) downloaded and installed a major Windows update Nov. 22. After it did, his screen is huge. Icons, text, everything. I checked his resolution, icon size, text size and ease of access settings -- nothing out of place. Resolution is normal. Icon size is small. Text size is normal, all ease of access off. The screen zoom is 100%. If I system restore to before the update, it's fine. I tried to change the active hours to give myself a day to hunt down the answer today, but it updated again this morning, and the problem is back. We've restarted, powered off and did a hard restart, powered off and checked the monitor settings. It has to be a bug or a conflict with the new update, but I'm stumped. Anyone??

**Moved from: Windows / Windows 10 / Windows update, recovery, & backup**

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2017-11-25T21:21:52+00:00

    In reply to pjkeys's post on November 25, 2017

    Thanks, but that didn't work for me last night. However, I did it again, but in a shorter version, which worked.  I just went to Device Manager, Display Adapter, ATI, Driver tab, then rolled back to the 2015 version of the driver.  Sumit just said to roll back to previous, without specifying that you had to go back to 2015.  My system reported several previous drivers, the first 3 of which were 7/25/2017, which is the problematic driver, so I had rolled back to the same driver, apparently.  A fabulous feeling to see it all correct again!

    I was able to block driver updates last night by following Sumit's directions, using Option 1. I see you have a different issue with that.  

    I'm hoping this fix sticks, for I have not powered off since the fix worked (YAAAAY!), because I have to actually use the thing today and tomorrow, and I'm not looking forward to doing this again, although it's easy once you have a little information.  My only problem now is how to get back to those threads I was on before, just to help others floundering through what was an awful mess just as we got into the long holiday weekend.

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  2. Anonymous
    2017-11-25T21:24:07+00:00

    First, see Sumit Dhiman2's reply on nov 24.

    In reply to pjkeys's post on November 25, 2017

    Thanks, but that didn't work for me last night. However, I did it again, but in a shorter version, which worked.  I just went to Device Manager, Display Adapter, ATI, Driver tab, then rolled back to the 2015 version of the driver.  Sumit just said to roll back to previous, without specifying that you had to go back to 2015.  My system reported several previous drivers, the first 3 of which were 7/25/2017, which is the problematic driver, so I had rolled back to the same driver, apparently.  A fabulous feeling to see it all correct again!

    I was able to block driver updates last night by following Sumit's directions, using Option 1. I see you have a different issue with that.  

    I'm hoping this fix sticks, for I have not powered off since the fix worked (YAAAAY!), because I have to actually use the thing today and tomorrow, and I'm not looking forward to doing this again, although it's easy once you have a little information.  My only problem now is how to get back to those threads I was on before, just to help others floundering through what was an awful mess just as we got into the long holiday weekend.

    Was this answer helpful?

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  3. Anonymous
    2017-11-25T21:26:22+00:00

    In reply to pjkeys's post on November 25, 2017

    Thanks, but that didn't work for me last night. However, I did it again, but in a shorter version, which worked.  I just went to Device Manager, Display Adapter, ATI, Driver tab, then rolled back to the 2015 version of the driver.  Sumit just said to roll back to previous, without specifying that you had to go back to 2015.  My system reported several previous drivers, the first 3 of which were 7/25/2017, which is the problematic driver, so I had rolled back to the same driver, apparently.  A fabulous feeling to see it all correct again!

    I was able to block driver updates last night by following Sumit's directions, using Option 1. I see you have a different issue with that.  

    I'm hoping this fix sticks, for I have not powered off since the fix worked (YAAAAY!), because I have to actually use the thing today and tomorrow, and I'm not looking forward to doing this again, although it's easy once you have a little information.  My only problem now is how to get back to those threads I was on before, just to help others floundering through what was an awful mess just as we got into the long holiday weekend.

    Was this answer helpful?

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  4. Anonymous
    2017-11-25T21:28:04+00:00

    In reply to pjkeys's post on November 25, 2017

    Thanks, but that didn't work for me last night. However, I did it again, but in a shorter version, which worked.  I just went to Device Manager, Display Adapter, ATI, Driver tab, then rolled back to the 2015 version of the driver.  Sumit just said to roll back to previous, without specifying that you had to go back to 2015.  My system reported several previous drivers, the first 3 of which were 7/25/2017, which is the problematic driver, so I had rolled back to the same driver, apparently.  A fabulous feeling to see it all correct again!

    I was able to block driver updates last night by following Sumit's directions, using Option 1. I see you have a different issue with that.  

    I'm hoping this fix sticks, for I have not powered off since the fix worked (YAAAAY!), because I have to actually use the thing today and tomorrow, and I'm not looking forward to doing this again, although it's easy once you have a little information.  My only problem now is how to get back to those threads I was on before, just to help others floundering through what was an awful mess just as we got into the long holiday weekend.

    Was this answer helpful?

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  5. Anonymous
    2017-11-25T21:29:28+00:00

    In reply to pjkeys's post on November 25, 2017

    Thanks, but that didn't work for me last night. However, I did it again, but in a shorter version, which worked.  I just went to Device Manager, Display Adapter, ATI, Driver tab, then rolled back to the 2015 version of the driver.  Sumit just said to roll back to previous, without specifying that you had to go back to 2015.  My system reported several previous drivers, the first 3 of which were 7/25/2017, which is the problematic driver, so I had rolled back to the same driver, apparently.  A fabulous feeling to see it all correct again!

    I was able to block driver updates last night by following Sumit's directions, using Option 1. I see you have a different issue with that.  

    I'm hoping this fix sticks, for I have not powered off since the fix worked (YAAAAY!), because I have to actually use the thing today and tomorrow, and I'm not looking forward to doing this again, although it's easy once you have a little information.  My only problem now is how to get back to those threads I was on before, just to help others floundering through what was an awful mess just as we got into the long holiday weekend.

    Was this answer helpful?

    0 comments