While shut down or restart getting message that "someone is still using" my pc

Anonymous
2017-10-29T06:54:41+00:00

I am getting this problem after the fall creators update .It's happening sometimes when I click shut down or restart a message pops up, it says someone else is using my pc, I do have another user in my pc but that user is not in use when I am getting that massage. I also clean installed my OS but the problem is still there. The Microsoft support staff also failed to sort out the problem. I am adding a photo of the message.

Its very unfortunate that after so many cumulative updates and even one major update version 1803 MS still did not fixed this issue, as if they are unaware of this.

Moved from: Windows / Windows 10 / Performance & system failures

Windows for home | Windows 10 | Sleep and Power on, off

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Anonymous
2017-12-05T22:33:15+00:00

I used this and it fixed the issue:

Open the Settings app and go to Accounts > Sign-in Options. Scroll to the bottom until you reach the Privacy section and UNSELECT the option to "Use my sign-in info to automatically finish setting up my device after an update or restart." Do this for EVERY account on your PC.

Hopefully it helps you as well. 

Moderator's note: Information updated for this reply to help users facing this issue.

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  1. Anonymous
    2017-10-29T09:42:02+00:00

    Hi,

    There are several reasons that could have caused the issue you are experiencing. One of these could be the update you previously performed in Windows, either it was not configured properly by the system or the update components were corrupted. We would like to know more about the issue. Please provide the following information:

    • Are you using a local account or a Microsoft account to login?
    • Are you receiving any notifications that the account has been locked out, or is it not just accepting your password?
    • If you are using a Microsoft account, can you try to login to the Microsoft website using another device?

    We're looking forward to your response.

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  2. Anonymous
    2017-10-29T09:54:07+00:00

    Hi thanks for replying. Yes I am using Microsoft account to login my pc, and I am not getting any message like someone get into my account but still as a precaution I changed my password, but the problem is still there, and I can login to my Microsoft account

    from another pc.

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  3. Anonymous
    2017-11-01T08:23:16+00:00

    We appreciate the information you've provided. We suggest that you create a new user profile named as Test, for us to ensure that it is not a corruption with your current user profile that's causing the issue.

    We are eager on getting this resolved for you, we will wait for your feedback.

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  4. Anonymous
    2017-11-02T04:27:51+00:00

    We appreciate the information you've provided. We suggest that you create a new user profile named as Test, for us to ensure that it is not a corruption with your current user profile that's causing the issue.

    We are eager on getting this resolved for you, we will wait for your feedback.

    created a new user as administrator but the problem is still there.

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