While shut down or restart getting message that "someone is still using" my pc

Anonymous
2017-10-29T06:54:41+00:00

I am getting this problem after the fall creators update .It's happening sometimes when I click shut down or restart a message pops up, it says someone else is using my pc, I do have another user in my pc but that user is not in use when I am getting that massage. I also clean installed my OS but the problem is still there. The Microsoft support staff also failed to sort out the problem. I am adding a photo of the message.

Its very unfortunate that after so many cumulative updates and even one major update version 1803 MS still did not fixed this issue, as if they are unaware of this.

Moved from: Windows / Windows 10 / Performance & system failures

Windows for home | Windows 10 | Sleep and Power on, off

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-12-05T22:33:15+00:00

I used this and it fixed the issue:

Open the Settings app and go to Accounts > Sign-in Options. Scroll to the bottom until you reach the Privacy section and UNSELECT the option to "Use my sign-in info to automatically finish setting up my device after an update or restart." Do this for EVERY account on your PC.

Hopefully it helps you as well. 

Moderator's note: Information updated for this reply to help users facing this issue.

Was this answer helpful?

30+ people found this answer helpful.
0 comments

41 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-09-13T15:14:38+00:00

    I agree it is like using a sledgehammer to crack a nut, however I tried it and it made no difference. MS technical support were unable to fix this and the only suggestion that seemed to work was to disable fast user switching which sadly prevented anyone else from logging on, so that was no use.

    I not you say this is no big deal, but I find that having thought I switched the PC off, I find that its still on in the morning, having burned unnecessary, electricity. There are two regular users and a 3rd non regular user and this issue is very frustrating and it appears Microsoft has no idea how to fix it. I also note that there are other builds of Windows (8 and 7) who have reported the same issue when I surf for an answer. Surely it is not beyond the MS technical people to solve this as it has been going on for quite a while.

    Thankyou PreciousLeb for your reply.

    I'm not disappointed. (Whatever made you think I was? Anyway.)

    I was simply reporting that, like Mon.k11, I was seeing something that looked incorrect to me, with some details of the circumstances, in case anyone in Microsoft wished to investigate it further.

    I did say that it was no big deal for us, and it isn't. If you think the problem is local to our situation, not widespread, and not worth following up, that's ok, that's your choice. The Fall Creators Update is otherwise working well for us so far as I can tell, I am relieved to say.

    Thankyou for your suggestion about rolling back to the previous version, but really that would be a sledgehammer to crack a nut. I haven't got the time to spend messing about like that, and as this machine is the only one we have, the less risk we take with it, the better. We always know which of us is signed in and who isn't, and if we simply have to click "Shut down anyway" when necessary, we'll just do that.

    Best wishes,  Terry

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-08-31T11:01:17+00:00

    You fix this by changing the Privacy settings in the Accounts section.  

    Go to Settings --> Accounts-->Sign-in Options

    Scroll down to the Privacy section and turn off the option that says  "Use my sign-in to auto finish setting up my device ....reopen my apps ...etc

    You need to do this for each user profile on the computer.  After this change, I have not seen that message again.

    After getting the notification in question,  the message popped up for the first time this morning. 

    Reading this thread it would appear that concise information is scant, even from Microsoft.

    As an end user who knows very little about sorting out problems on a PC, I find the whole issue disturbing to say the least.

    I'll work backwards, time wise through these suggestions to see if I can resolve my problem....

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-08-26T19:15:45+00:00

    Newest installation variables for Win 10 allows for you to setup using either a Local, or Roaming account. Since my installation is not on a Domain, I have setup Win 10 with a Local account. I don't see any advantages by using a Roaming account, therefore, I sign-in to my MS account with a Local account, and this solved many problems I experienced, including resume from S3 sleep, where the machine could not find its current operational settings via Device Census. All seems to be good for now.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-08-25T20:09:03+00:00

    You fix this by changing the Privacy settings in the Accounts section.  

    Go to Settings --> Accounts-->Sign-in Options

    Scroll down to the Privacy section and turn off the option that says  "Use my sign-in to auto finish setting up my device ....reopen my apps ...etc

    You need to do this for each user profile on the computer.  After this change, I have not seen that message again.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments