While shut down or restart getting message that "someone is still using" my pc

Anonymous
2017-10-29T06:54:41+00:00

I am getting this problem after the fall creators update .It's happening sometimes when I click shut down or restart a message pops up, it says someone else is using my pc, I do have another user in my pc but that user is not in use when I am getting that massage. I also clean installed my OS but the problem is still there. The Microsoft support staff also failed to sort out the problem. I am adding a photo of the message.

Its very unfortunate that after so many cumulative updates and even one major update version 1803 MS still did not fixed this issue, as if they are unaware of this.

Moved from: Windows / Windows 10 / Performance & system failures

Windows for home | Windows 10 | Sleep and Power on, off

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-12-05T22:33:15+00:00

I used this and it fixed the issue:

Open the Settings app and go to Accounts > Sign-in Options. Scroll to the bottom until you reach the Privacy section and UNSELECT the option to "Use my sign-in info to automatically finish setting up my device after an update or restart." Do this for EVERY account on your PC.

Hopefully it helps you as well. 


Moderator's note: Information updated for this reply to help users facing this issue.


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  1. Anonymous
    2018-04-09T23:40:24+00:00

    Step 4: Go back to a previous build, doesn't exist. Only keep my files, and remove everything.

    Why is this missing. Why is there no create system image backup option in win10.

    Why have these latest win10 updates not updated?

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  2. Anonymous
    2018-03-23T02:49:38+00:00

    I only have one account and I just started getting the message. Windows won't even let me revert to a previous version.

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  3. Anonymous
    2018-03-22T14:25:33+00:00

    Hi thanks for replying. Yes I am using Microsoft account to login my pc, and I am not getting any message like someone get into my account but still as a precaution I changed my password, but the problem is still there, and I can login to my Microsoft account

    from another pc.

    Could it be that you are also using a gaming device (Xbos, Playstation  etc) with the same log in password. That is a possibility . Am I right ?

    No, no gaming device.  This a work computer.

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  4. Anonymous
    2018-03-22T14:04:11+00:00

    Hi thanks for replying. Yes I am using Microsoft account to login my pc, and I am not getting any message like someone get into my account but still as a precaution I changed my password, but the problem is still there, and I can login to my Microsoft account

    from another pc.

    Could it be that you are also using a gaming device (Xbos, Playstation  etc) with the same log in password. That is a possibility . Am I right ?

    Was this answer helpful?

    0 comments No comments