Screen and Internet is Enlarged and Stretched Using Windows 10

Anonymous
2017-11-23T18:10:40+00:00

I have not used my computer in two days, and when I went to turn it on everything it's HUGE now!  Prior to today it has worked perfectly fine. I have checked all settings and resolution and nothing has been changed, it's all the way it should be.  I've even tried doing a system restore nothing is working!  HELP!!! PLEASE!!  I'm using Windows 10.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2017-11-26T17:44:30+00:00

    This method has worked for some.

    Courtesy of KenW_3132’s modified

    1. Right click Start Menu
    2. Right click Device Manager
    3. Left click and Expand Display adapter

    3A. Right click on YOUR listed driver.

    1. Right Click  Update your Driver
    2. Left Click on Browse my computer for driver software
    3. Left Click on Let me pick from a list of available drivers on my computer
    4. Brings up a list with the driver I was looking for clicked on that and it installed the driver and all is working fine now.  Courtesy of KenW_3132

    https://answers.microsoft.com/en-us/windows/forum/windows_10-start-win_desk/screen-resolution-changed/7fa10a2e-ab15-4b3f-9611-90dd819eedaa?messageId=589978b3-8700-4eef-948c-e1e7812583ee&auth=1

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  2. Sumit 44,431 Reputation points Volunteer Moderator
    2017-11-26T10:24:48+00:00

    To everyone who haven't resolved this yet:(I am combining all the solutions into one post)

    Option 1.Try Rolling back if you have an option:

    See DaveM and Sumit Dhiman2 posts:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-start-win_general/screen-stretched-and-resolution-options-dont-fix/20ce6b86-69ad-42d2-83ab-847df6ab9e5e#LastReply

    Option 2. Remove AMD drivers completely and Install the legacy ones from the AMD site:

    What you need to do:

    1. Uninstall everything of AMD using this: http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx and reboot
    2. Reboot.
    3. Make sure your device manager shows Microsoft Basic Display adapter.
    4. Download the legacy driver from here(You might have to do a bit of exercise to locate the driver:

    www.support.amd.com/en-us/download

    5.Run the Setup and you should be good to go.

    Option 3: See if Windows itself has some history of the Older Driver:

    Solution by Ken-C here:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/windows-10-set-display-resolution-to-1920x1080/8ad4adc6-7cc1-494e-b296-e6c4dd8caefa?messageId=913d5c97-7dd7-4780-b735-1026da383882

    Please note all the steps need temporarily disabling of Windows update or driver updates so that newer driver doesn't install automatically.

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  3. Sumit 44,431 Reputation points Volunteer Moderator
    2017-11-25T14:12:53+00:00

    Glad to have helped. 

    If in case Windows  bypasses the Show hide tool and makes update available again,you might need to disable the windows update service. Though that is a dangerous advice, but it is safe to do until a patch is out or the next cumulative update hits public. 

    .

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  4. Anonymous
    2017-11-25T13:52:20+00:00

    Thank you, it worked finally.

    This was posted earlier by Wayne but we could not rollback to the previous driver until we uninstalled the driver and downloaded a new driver.

    For some reason the "Rollback" tab wasn't working until we did that.

    LJames may need to do that also since he is having he same problem.

    Thanks again to everyone for the help.

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  5. Sumit 44,431 Reputation points Volunteer Moderator
    2017-11-25T06:42:39+00:00

    Hi All,

    The Latest AMD Driver has some problems and here are some suggestions which you can try:

    Go to Device Manager by typing in Devmgmt.msc in Run dialog box. 

    Navigate to Display devices and right click ATI Radeon HD. Choose Properties. 

    On the Driver tab, hit rollback Driver to go back to the previous version. 

    The next step would be to block Driver updates from Windows updates. For this, 

    Option 1: 

    https://www.tenforums.com/tutorials/48277-enable-disable-driver-updates-windows-update-windows-10-a.html

    Option 2: Use the show hide tool. As soon as the new driver is detected by WU, hide it. Steps are here: 

    http://www.answers.microsoft.com/en-us/windows/forum/windows_10-update/update-for-ie-flash-player-for-windows-10/6ebc3dc8-0ae3-45f5-8118-3852dbe7c1d6

    Also, KB4055254 (if applicable) can also be a root cause. If the above steps don't help uninstall the update: 

    And hide the update using the Option 2 I mentioned.Also, KB4055254 can also be a root cause. If the above steps don't help uninstall the update: 

    https://www.tenforums.com/tutorials/5486-uninstall-windows-update-windows-10-a.html

    And hide the update using the Option 2 I mentioned.

    Let us know how that goes...

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