Screen and Internet is Enlarged and Stretched Using Windows 10

Hey LillieMay,

Some people have reported using the Virtual Agent aka Chat Bot to solve their problems with their display screen dysfunction.  https://support.microsoft.com/en-us

The virtual agent is an automated chat initially.  You must request a real person (human) chat after initiation with the Virtual Agent, or you will get no where. Some are reporting that the human chat has corrected their problems in about 20 minutes.  Others are saying the Virtual Agent has been swamped and overwhelmed.

In any case, give it a shot...;you might get lucky.

Regards,

Wayne

Thank you. Mine is working now. I just don't want them to update again and then go through the same problems. 

Here's  how to stop further Driver Updates after rolling back or fixing your display screen.

You must disable driver updates after your display is back to normal or it may flip back again if a repeat driver update occurs.

Open Control Panel, select System & Security, System, Advanced System settings, Hardware tab, Select Device Installation settings, check the NO box, SAVE CHANGES.

Regards,

Wayne

Thank you. Mine is working now. I just don't want them to update again and then go through the same problems.

Here is a reply  just today.29th. Hope this resolves your problem.They have finally admitted to the problem it looks like.I will keep my fingers crossed for you. This solution worked for the poster that had same problem you do.

SpiritX MS MVP replied on

MVP

• Community Moderator

|

Article Author

A:

We are volunteers willing to help you try to resolve this issue.

Yes, there is a problem with the latest Windows Updates.

Right Click Start Button - Device Manager - Display Adapter - double-click the adapter - Driver's tab - use Roll back driver.

If that does not work or is unavailable do the below.

Updating to the latest video driver or possibly reverting back to an older version usually corrects the issue.

Download the latest and any other older driver you wish to try from the System/Motherboard Maker's Site and also check the actual video device maker (such as Intel, Nvidia or AMD/ATI). Do not install yet.

Make a Restore Point :

Start - type in --> Restore ......... find at top and click on - then use Create

Use this method to remove the present video drivers.

Display Driver Uninstaller

https://www.guru3d.com/files-details/display-dr...

Then install the desired driver you previously downloaded.

AMD/ATI - Support and Driver - Search

http://support.amd.com/us/psearch/Pages/psearch...

Get the Catalyst Drivers here

http://game.amd.com/us-en/drivers\_catalyst.aspx

ATI - Forums

http://forums.amd.com/game/categories.cfm?catid...

ATI - Support and Drivers

http://support.amd.com/us/Pages/AMDSupportHub.aspx

Please let us know the results and if you need further assistance.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current

Windows Insider MVP 2016 - current

Then do this

Open Control Panel, select System & Security, System, Advanced System settings, Hardware tab, Select Device Installation settings, check the NO box, SAVE CHANGES.

Regards,

Wayne

Sorry ConiGL, I really have had a hard time figuring stuff out. I am not the best computer person..had to read and reread, make notes, etc., but you say you have ATI Radeon HD 4200, and I have ATI Radeon 3000. So maybe that is why? Don't know for sure. 

Oh..It is not me having the problem. It is  ljames 104.I was just replying to his or her post . His or her message is in the blue box. :) That is his video adapter and it is listed 3 times in device manager. Odd.