Personalized settings not responding after windows 10 updates

Anonymous
2018-01-24T15:52:26+00:00

help please

Windows 10 updates have been installed on a HP elitebook 8460p.  When i reboot I am now stuck on the personalized settings not responding on a black screen.  I have tried many things to no avail.  The solutins thati have read have not been helpful.  Any thoughts?

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-01-24T17:40:20+00:00

    Hi Joe,

    This might be caused by corrupted system file. For us to provide a solution suitable to the not responding error, we need the following information:

    • Which update was installed on your PC?
    • Were there any other changes made to your device prior to the issue?
    • Were there any error codes after you reboot the PC?
    • What troubleshooting steps have you done so far?

    In the meantime, try running the black screen troubleshooter as an initial workaround and see if it will help.

    Looking forward to your response.

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  2. Anonymous
    2018-02-08T07:25:09+00:00

    In my case, this problem started after the Creators update.

    I have a Dell Optiplex 760.

    I have uninstalled my graphics drivers. No help.

    I have unplugged all of my peripherals with the exception of the wireless keyboard and mouse. No help.

    I have turned off fast boot or fast startup whatever it's called. No help.

    I removed my video card. No help. 

    Tried several other things I found online. Nothing has worked.

    The only thing besides booting in safe mode that does anything is restoring a previous version of Windows. However, that is only a temporary fix as the Creators updates automatically downloads again and screws up my computer each and every time in a seemingly endless loop of frustration.

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  3. Anonymous
    2018-02-13T22:31:22+00:00

    The following steps worked for me ...

    1. ctrl-alt-del
    2. select Task Manager
    3. in Task Manager, select File then Run new task
    4. type "explorer" in the box next to "Open"
    5. click OK

    now you should get your desktop back, I'd wait a minute or two, then

    1. reboot
    2. logon

    steps 6 and 7 may be a little slower than usual

    1. desktop appears as normal

    I hope this works as well for you as it did for me.

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  5. Anonymous
    2018-05-08T20:36:51+00:00

    8 may 2018 update created same problem - this fixed it - my thanks!!!!

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