Personalized settings not responding after windows 10 updates

Anonymous
2018-01-24T15:52:26+00:00

help please

Windows 10 updates have been installed on a HP elitebook 8460p.  When i reboot I am now stuck on the personalized settings not responding on a black screen.  I have tried many things to no avail.  The solutins thati have read have not been helpful.  Any thoughts?

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

56 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-01-24T17:40:20+00:00

    Hi Joe,

    This might be caused by corrupted system file. For us to provide a solution suitable to the not responding error, we need the following information:

    • Which update was installed on your PC?
    • Were there any other changes made to your device prior to the issue?
    • Were there any error codes after you reboot the PC?
    • What troubleshooting steps have you done so far?

    In the meantime, try running the black screen troubleshooter as an initial workaround and see if it will help.

    Looking forward to your response.

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments