Black screen with cursor after Windows 10 update

Anonymous
2017-11-16T15:57:00+00:00

How to fix windows 10 after update the screen after login is complete black with cursor, but nothing works, task manager wont start. I've tried to go on safe mode but all most the same thing happens, the it starts as safe mode, but I cant use anything, task manager don't work in safe mode, no CTRL +x.

I don't know what to do.

[Moved from: Windows / Windows 10 / Windows update, recovery, & backup]

[Original title: Black screen with cursor after windows 10 update]

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

81 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-04-09T20:47:32+00:00

    Hi Cyril,

    To troubleshoot black screen problems in Windows 10, see this article.

    Let us know how it turns out.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-04-16T20:44:50+00:00

    I have this problem.  After the latest win10 update i get the login screen with photo image and the invite to login.  Iuse my pin to login and press return, windows then goes through the process of booting but comes up with a black screen with the mouse pointer that i can move around.  

    I have tried safe mode  but thesame thing happens. I just can not get into windows at all.  All ‘fixes’ assume you can get into windows safe mode, all i can get into is safe mode command prompt.

    please help

    Andre

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-04-16T22:00:21+00:00

    Im having this problem as well but appreadiness is already stopped when i open up task manager. Same thing happens on safe mode, just a black screen with movable cursor. PLEASE HELP!!!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-04-17T01:26:16+00:00

    I ended up restoring the computer to factory default. I just ordered it brand new before it got all screwed up so it wasn't too much of an issue to back track a bit. My guess was the update got corrupted somehow after the fact. Nothing I tried fixed it. I'm glad I had all my work backed up on external drives and in the cloud. You never know whats gonna happen.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-04-17T02:10:40+00:00

    Seems like this ugly issue is happening a lot since the April 10 updates. See multiple recent threads with similar issues:

    https://answers.microsoft.com/en-us/windows/forum/windows\_10-performance/svchostexe-application-error-0xc000000d-which/12f71014-e634-4fac-8c07-40408ba5cc95

    https://answers.microsoft.com/en-us/windows/forum/windows\_10-performance/blackscreen-and-wsappx-issues/ba566215-5be5-47f4-bda2-9d4e1ee2b412

    These were logged less than 5 days ago and each one already has >35 people reporting the same issue. Personally I'm seeing the first variant listed here (I can't even get into safe mode).

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments