Black screen with cursor after Windows 10 update

Problem is, on my "black screen after a fresh installation with just a cursor", pressing CTRL+ALT+Del does absolutely nothing.

Microsoft suggests starting up in Safe Mode, but to do that, errr, I need to be able to "hold the Shift key down while you select Power Power icon  > Restart."   Errr yeah... I don't have any kind of menu, I can't do that.

And if I shut down my computer and restart it.... same thing.  Hitting during bootup F8 does nothing, I just end up with the black screen of nothingness.

One interesting thing: if I do SHIFT + CTRL + Escape, the cursor turns into a "Please wait + pointer" cursor for about a second.  But still nothing appears.

But - I found a ridiculous solution (you'll love this).

I'm using an Asus ultrabook, and nothing would make the screen display anything.  But then I attached it to my monitor.  Actually, I just plugged in the cable, I didn't actually use my monitor.  At which point, the Windows "How would you like to set up?" screen appeared  (personal use, or setup for an organisation?"   

And now, I could now remove the cable, and my ultrabook's screen was alive and kicking again.

Microsoft... be careful.  You're becoming as unstable as Apple....

(This is the bit where an MSDN confirms that "This is not a bug, but thank you for your feedback.")

Hello,

I had the same issue on a laptop after april's update and I managed to solve it, using the following method.

What was happening ?

My laptop showed the login screen, but after login I only got a black screen with mouse cursor. I had access to the task manager (CTRL-SHIFT-ESC) and some tools (cmd, msconfig, services.msc), but doing a clean boot or disabling AppReadyness changed nothing. The processor was constantly used at 99%.

What was the cause ?

After trying different solutions, I found a forum post stating that the culprit was a cache folder linked to the user profile. I had only one profile on this laptop, but after creating a new one with the command line utility I successfully managed to log to it, so it confirmed that the issue was linked to my main profile.

What is the solution ?

Once I confirmed the issue was linked to the profile, solving it was easy. You only have to get the Caches folder from a working profile (you can create one and log to it if needed) and use it to replace the one that exists in the non working profile.

The Caches folder is there : C:\Users\ACCOUNT-NAME\AppData\Local\Microsoft\Windows

Detailed solution : How to create a working profile and use it to repair the non working profile

1- Access the task manager (CTRL-ALT-DEL then "Task manager", or directly CTRL-SHIFT-ESC)

2- Go to "File" -> "New task", input the following command : "cmd" and check the adinistrator privileges checkbox. Click "OK".

3- In the command line prompt, input "net user spongebobrules sponge /ADD", this will create a new user named "spongebobrules" with "sponge" as password

4- Disconnect, then log spongebobrules user

5- Once successfully logged, disconnect and connect the non working profile

6- Access task manager and launch command line prompt with administrator privileges

7- Go to *C:\Users\NON-WORKING-ACCOUNT-NAME\AppData\Local* Microsoft\Windows, rename Caches folder to Caches_old (command : rename Caches Caches_old).

8- Input the following command : xcopy C:\Users\spongebobrules\AppData\Local \Microsoft\Windows\Caches Caches . This will copy the working Caches folder to the non working profile.

9- Check that the Caches folder has been copied successfully

10- Disconnect, then log back, everything should be working fine now ! If not, check that you entered the copy command correctly.

I hope this will be useful to someone !

Bruno

i don't see any of them , only blackscreen and cursor

I guess the words 'black screen with cursor' doesn't explain that I only see a BLACK SCREEN WITH CURSOR"!!! And yes, tried safe mode, same. Tried System Restore. Did restoration, still 'BLACK SCREEN WITH CURSOR'. I could get into the BIOS with no problems. But don't worry about this, the OS has already been reinstalled and fixed. Thank you Microsoft for all the business that comes my way thanks to your disfunctional product (Win 10).

Hi,

There may be several reasons why you may encounter a black screen after an update. One of which may be caused by an incompatible graphics card driver. It may also be caused by a corrupted system file. To better assist you and provide you with the appropriate troubleshooting steps, kindly answer the questions below:

• Are you able to see the sign in screen and login?
• Are you able to see the Start menu, task bar, and your desktop icons?
• Have you tried performing any troubleshooting steps?

We'll be looking forward for your response.

I can see the sign in screen

No task bar

Can con trouble shoot