Black screen with cursor after Windows 10 update

Anonymous
2017-11-16T15:57:00+00:00

How to fix windows 10 after update the screen after login is complete black with cursor, but nothing works, task manager wont start. I've tried to go on safe mode but all most the same thing happens, the it starts as safe mode, but I cant use anything, task manager don't work in safe mode, no CTRL +x.

I don't know what to do.

[Moved from: Windows / Windows 10 / Windows update, recovery, & backup]

[Original title: Black screen with cursor after windows 10 update]

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-02-27T15:29:44+00:00

    i dont understand how you can do this with only seeing a black screen

    Let's replicate the issue.

    You power on the PC >> Get the login screen >> You sign-in with password or PIN >> You then get the black screen with white cursor.

    This has nothing to do with display drivers or issue with graphics itself. The Microsoft App service is causing this issue.

    While we are at the black screen with white cursor, go ahead and press the keys - Ctrl+Alt+Del

    >You will get a menu on screen where you have to select - Task Manager.

    >Go to 'Services' tab on the Task Manager.

    >Look for 'AppReadiness' service.

    >Right click and stop it.

    Performing above steps will remove the black screen and show your desktop. This means, the desktop was ready at the back-end. It was Microsoft service that was causing the black screen in the front.

    Once you get your desktop back, follow the below steps to stop the 'AppReadiness' completely. 

    >Click on Start and type 'Services'

    >Look for 'AppReadiness' under the list.

    >Right click and select 'Properties'

    >Startup type should be set to 'Disabled'

    >Set the 'Service Status' to Stopped.

    Stopping this service will not affect your data.

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  2. Anonymous
    2018-02-26T05:36:19+00:00

    Am I missing something?

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  3. Anonymous
    2018-02-26T05:27:42+00:00

    i dont understand how you can do this with only seeing a black screen

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  4. Anonymous
    2018-02-25T19:37:44+00:00

    Shameem, you're a genius!  This fixed the problem quickly and simply while the Microsoft tech support staff is bumbling around with their heads up their a**.  Thanks very much.

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  5. Anonymous
    2018-02-11T09:59:18+00:00

    Hello all,

    I found a fix for this issue through following steps.

    For issue were you are getting black screen with white cursor

    >Press Ctrl+Alt+Del

    >Go to 'Services' tab

    >Look for 'AppReadiness'

    >Right click and stop it.

    Make sure you disable the same after login into Windows.

    >Click start and type 'Services'

    >Look for 'AppReadiness'

    >Right click and select 'Properties'

    >Startup type should be set to 'Disabled'

    >Set the 'Service Status' to Stopped.

    This solution worked for me. Let me know if this worked for others as well.

    Regards,

    Shameem

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