Black screen with cursor after Windows 10 update

Anonymous
2017-11-16T15:57:00+00:00

How to fix windows 10 after update the screen after login is complete black with cursor, but nothing works, task manager wont start. I've tried to go on safe mode but all most the same thing happens, the it starts as safe mode, but I cant use anything, task manager don't work in safe mode, no CTRL +x.

I don't know what to do.

[Moved from: Windows / Windows 10 / Windows update, recovery, & backup]

[Original title: Black screen with cursor after windows 10 update]

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-04-09T20:47:32+00:00

    Hi Cyril,

    To troubleshoot black screen problems in Windows 10, see this article.

    Let us know how it turns out.

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  2. Anonymous
    2018-04-08T21:30:02+00:00

    Hi,

    There may be several reasons why you may encounter a black screen after an update. One of which may be caused by an incompatible graphics card driver. It may also be caused by a corrupted system file. To better assist you and provide you with the appropriate troubleshooting steps, kindly answer the questions below:

    • Are you able to see the sign in screen and login?
    • Are you able to see the Start menu, task bar, and your desktop icons?
    • Have you tried performing any troubleshooting steps?

    We'll be looking forward for your response.

    _________________________

    After I login into system, it shows black screen with cursor. I cannot see the desktop or any other startup menus. I tried using sticky keys, I reached the control panel and tried system restore, but no use. It says svchost.exe application error. And still after continuing it comesback to the same point with black screen and cursor.. help me friends.

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  3. Anonymous
    2018-04-08T20:06:51+00:00

    Have you tried an in-place upgrade using Microsoft Windows Creation Tool https://www.microsoft.com/en-us/software-download/windows10.  Download the tool and then choose the option to do an upgrade while keeping your files and apps.  When it's done your computer should work unless you have a hardware issue.

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  4. Anonymous
    2018-04-08T07:38:56+00:00

    I've got this problem as well since the install of 1709. There is absolutely nothing but a black screen and moveable cursor. There is no access to Ctrl-Alt-Del.   There were no other changes to the system prior to the 1709 update.

    My issue is that I can not let my computer sleep at all. If I do, I have no other option but to hard reset it. When I do restart it I have access to my normal system. I have tried all of the suggestions in this thread, Disabling AppReadiness does not work. My bios is the latest version, I have tried different graphics driver versions, I have done both of the DISM and SFC processes. The only solution I have found is to set the power option 'Sleep' to never but this is not a satisfactory solution.

    My machine is a Lenovo e540.

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  5. Anonymous
    2018-04-07T18:52:50+00:00

    Hi,

    To provide you with the appropriate troubleshooting steps, we would like to know more information. Kindly answer the questions below:

    • Were there any significant hardware/software changes done on your computer prior to this happening?

    NO

    • What is the current version/build of your Windows 10 PC? To check, type winver on Cortana's search field and press Enter.

    BLACK SCREEN... NO SEARCH FIELD

    • Are you able to see the Start menu, task bar, and your desktop icons?

    NO

    • Besides restarting your computer, have you tried any other troubleshooting steps?

    NO RESTART SINCE OPEN FILES

    We'll be waiting for your response.

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