Black screen with cursor after Windows 10 update

Anonymous
2017-11-16T15:57:00+00:00

How to fix windows 10 after update the screen after login is complete black with cursor, but nothing works, task manager wont start. I've tried to go on safe mode but all most the same thing happens, the it starts as safe mode, but I cant use anything, task manager don't work in safe mode, no CTRL +x.

I don't know what to do.

[Moved from: Windows / Windows 10 / Windows update, recovery, & backup]

[Original title: Black screen with cursor after windows 10 update]

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-04-07T18:52:50+00:00

    Hi,

    To provide you with the appropriate troubleshooting steps, we would like to know more information. Kindly answer the questions below:

    • Were there any significant hardware/software changes done on your computer prior to this happening?

    NO

    • What is the current version/build of your Windows 10 PC? To check, type winver on Cortana's search field and press Enter.

    BLACK SCREEN... NO SEARCH FIELD

    • Are you able to see the Start menu, task bar, and your desktop icons?

    NO

    • Besides restarting your computer, have you tried any other troubleshooting steps?

    NO RESTART SINCE OPEN FILES

    We'll be waiting for your response.

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  2. Anonymous
    2018-03-30T16:39:22+00:00

    I believe you may be having a hardware or BIOS issue. 

    My desktop was taking approximately 5 minutes to display after power on or restart.  After a restart I used Ctrl, Alt, Del to get to task manager, services, and disabled AppReadiness and the desktop displayed.

    No desktop problem when I started in safe mode:

    Temporary fixes:

    1 restoring drive image from prior to update

    2 in-place install of windows using media creation tool

    3 recovery using earlier restore point.  Even when the recovery failed sometimes the problem went away for a few days.

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  3. Anonymous
    2018-03-30T07:06:54+00:00

    Done that thanks

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  4. Anonymous
    2018-03-27T10:32:56+00:00

    Disableing app rediness seemed to have fixed my problem

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  5. Anonymous
    2018-03-27T00:27:26+00:00

    Yep, disabling AppReadiness Service worked for me.  Thank You!

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