Windows 10 Randomly Hangs/Freezing

Anonymous
2018-01-14T06:33:05+00:00

Hello Everyone

I seem to be having an issue with random hangs/freezing... as the title suggests. I for the life of me cant figure out what this problem is, if its a hardware issue / software issue / driver issue or anything else. The problem is that the computer will randomly freeze without any warning these freezes started somewhere around late November 2017, I assume with one of the Windows updates. The actual freezes also vary... sometimes they last only 10 seconds to a minute and I can still move my mouse but not interact with any programs, other times the computer completely freezes and I am forced to do a hard boot on my computer. This makes doing any sort of assignment for school or playing any sort of game an issue. As I said before the freezes are very random. I can sit down on my desktop for over 5 hours and not have a single freeze, other times the computer will freeze shortly after I start the computer.

An important side note is that the computer has never had a problem starting up or loading startup processes. The freezes also occur with any/all programs including Google Chrome and Gaming applications.... really anything. 

Computer Info:

Processor: AMD FX(tm)-8320 Eight-Core Processor     3.50 GHz

RAM: 24 GB

System type: 64-bit Operating System

Storage: SanDisk 480GB SATA III (NTFS, also what the OS is loaded on) and Toshiba 1TB Hardrive

Graphics Card: Nvidia GeForce GTX 970

(I'm not sure what else to post that would be important please let me know if there is anything else that would be helpful to know)

In terms of solutions I have tried quite a few, I have already done a clean boot of Windows 10, also tried rolling back to Windows 7, however neither of these fixes seemed to solve my issue. I have also changed quite a few settings in my Power settings, as well as optimizing my Virtual Memory, I have also done a clean reboot of my Nvidia Graphics Card driver. There are many other "fixes" that google/youtube has suggested that I have tried, and I cannot remeber them all, however none of those have worked as well. 

-Any advice/suggestions/help is greatly appreciated, and Thank you for taking the time to read all of this

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-01-15T16:09:22+00:00

Thank you for providing us details of the troubleshooting steps that have been already done on your computer. Since the initial troubleshooting that was provided seems doesn't fix the issue, we also suggest following the steps below and check if it makes any difference:

Solution 1 – Run netsh winsock reset command

  1. Press Windows Key + X and choose Command Prompt from the menu.
  2. When Command Prompt starts, enter the following and press Enter to run it:

netsh winsock reset

  1. Close Command Prompt and restart your computer.

Solution 2 – Remove problematic software

• Certain software can cause a random freeze on Windows 10. Users have reported that software such as Speccy, Acronis True Image, Privatefirewall, McAfee and Office Hub App can cause problems with Windows 10. If you have any of these programs installed on your computer, we advise that you remove them by following these steps:

  1. Open Settings App and go to System.
  2. Go to Apps & features section and delete the aforementioned apps.
  3. After you’ve uninstalled these apps, restart your computer.

Solution 3 – Disable F . lux

It seems that F.lux software has some compatibility issues with certain display drivers. Due to these issues, you might experience a random freeze on Windows 10. In order to fix this problem, it’s advised that you disable F.lux software on your computer. If you want to keep using this software, you can also try updating your display drivers to the newest version.

Solution 4 – Disconnect all USB devices

• USB devices such as external hard drive, printers, etc. can sometimes cause Windows 10 to freeze randomly. If you have any USB devices connected to your computer, you should disconnect them before you turn on your computer.

Solution 5 – Download latest chipset drivers

• To update your chipset drivers, you need to visit your motherboard manufacturer’s website and download latest chipset drivers for your motherboard.

Solution 6 – Update network drivers

• You might want to visit your network adapter manufacturer’s website to download the latest drivers.

Solution 7 – Update your BIOS

• To perform a BIOS update, you have to visit your motherboard manufacturer’s website and download the latest version of BIOS.

You may also refer this documentation which provides advanced troubleshooting for Windows-based computer freeze issues:

https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-windows-freeze

Get back to us if the issue still persists.

Note: Microsoft has updated information in this reply, so that users facing this issue got benefited.

Was this answer helpful?

100+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2018-01-14T13:57:05+00:00

Hi,

Malware, outdated drivers, and corruption with system files are several reasons why your PC is freezing.

Since you've tried some troubleshooting steps already but the issue still persists, try updating the device drivers which is helpful in resolving the issue. Click here for more information on how to update the drivers on Windows 10.

We also recommend running a full antivirus scan on your PC using Windows Defender and see if it will detect any issues or infections.

Update us with the result.

Was this answer helpful?

100+ people found this answer helpful.
0 comments

161 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-04-14T00:02:50+00:00

    Yes tried but no change. Have found a buyer for my laptop who is collecting it tomorrow then i shall migrate to macbook and leave this crap behind. 

    Well good luck.  My wife dumped Apple after having 2 out of 3 of their devices stop working in less than 2 years and my brother bought a top end Mac laptop and it immediately developed a power supply fault that would have to be sent away for warrantee repair and he decided to go for a refund instead.  So he a bought a PC based laptop that was more powerful, cheaper and WORKED!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2018-04-14T02:39:59+00:00

    HI I have had exactly the same problem for the past couple of months with the random freezes slowly getting worse and nothing helpful in the event logs, and none of the fixes listed after a lot of research worked for me , in my case it took a while to realise but it was the  actually related to my GPU Nvidia GeForce GTX 770 . It was not a problem with the hardware or the drivers and the solution for me was simply  to physically remove the card  from the mother board  PCE slot and then replace the card, I did very quickly clean the connection to the motherboard on the card but did nothing else.  Immediately this solved the problem in my case,   and have not had a crash since, i can only assume there was an unknown slightly weak connection somewhere or dust build up in the connection?? ( though the card appeared  and felt to be connected properly when i removed it ) Just  posting incase this fix helps someone else , as after everything else i had tried previously,  i was thinking it was either a GPU , RAM , Motherboard or other hardware fault.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2018-04-29T07:49:42+00:00

    AMD FX8350, Samsung Evo840 250gb, 16gb RAM. 

    So happy I found this thread. Think I've had this issue for about a year now. I will start up my PC, start Chrome, after 30secs to 2mins my PC will "lock up. I've noticed when this happens, my processor and ram usage are low but the ssd is 100%. This normally lasts from 30secs to 3mins.. Then goes back to running again no issues until I restart. But recently, I've been getting complete lock ups multiple times. 

    I've tried all of the suggestions I've read in this thread so far. Tried removing the SSD and going back to a standard hdd, no help. Also upgraded my graphics card thinking that must have something to do with the issue. I do believe its a chipset to OS issue. Currently specing out a new rig just to get past the issue. But now worried I'll have to fork out for Intel. Would love to see some official Microsoft feedback on this issue.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments