Windows 10 Randomly Hangs/Freezing

Anonymous
2018-01-14T06:33:05+00:00

Hello Everyone

I seem to be having an issue with random hangs/freezing... as the title suggests. I for the life of me cant figure out what this problem is, if its a hardware issue / software issue / driver issue or anything else. The problem is that the computer will randomly freeze without any warning these freezes started somewhere around late November 2017, I assume with one of the Windows updates. The actual freezes also vary... sometimes they last only 10 seconds to a minute and I can still move my mouse but not interact with any programs, other times the computer completely freezes and I am forced to do a hard boot on my computer. This makes doing any sort of assignment for school or playing any sort of game an issue. As I said before the freezes are very random. I can sit down on my desktop for over 5 hours and not have a single freeze, other times the computer will freeze shortly after I start the computer.

An important side note is that the computer has never had a problem starting up or loading startup processes. The freezes also occur with any/all programs including Google Chrome and Gaming applications.... really anything. 

Computer Info:

Processor: AMD FX(tm)-8320 Eight-Core Processor     3.50 GHz

RAM: 24 GB

System type: 64-bit Operating System

Storage: SanDisk 480GB SATA III (NTFS, also what the OS is loaded on) and Toshiba 1TB Hardrive

Graphics Card: Nvidia GeForce GTX 970

(I'm not sure what else to post that would be important please let me know if there is anything else that would be helpful to know)

In terms of solutions I have tried quite a few, I have already done a clean boot of Windows 10, also tried rolling back to Windows 7, however neither of these fixes seemed to solve my issue. I have also changed quite a few settings in my Power settings, as well as optimizing my Virtual Memory, I have also done a clean reboot of my Nvidia Graphics Card driver. There are many other "fixes" that google/youtube has suggested that I have tried, and I cannot remeber them all, however none of those have worked as well. 

-Any advice/suggestions/help is greatly appreciated, and Thank you for taking the time to read all of this

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2018-01-15T16:09:22+00:00

Thank you for providing us details of the troubleshooting steps that have been already done on your computer. Since the initial troubleshooting that was provided seems doesn't fix the issue, we also suggest following the steps below and check if it makes any difference:

Solution 1 – Run netsh winsock reset command

  1. Press Windows Key + X and choose Command Prompt from the menu.
  2. When Command Prompt starts, enter the following and press Enter to run it:

netsh winsock reset

  1. Close Command Prompt and restart your computer.

Solution 2 – Remove problematic software

• Certain software can cause a random freeze on Windows 10. Users have reported that software such as Speccy, Acronis True Image, Privatefirewall, McAfee and Office Hub App can cause problems with Windows 10. If you have any of these programs installed on your computer, we advise that you remove them by following these steps:

  1. Open Settings App and go to System.
  2. Go to Apps & features section and delete the aforementioned apps.
  3. After you’ve uninstalled these apps, restart your computer.

Solution 3 – Disable F . lux

It seems that F.lux software has some compatibility issues with certain display drivers. Due to these issues, you might experience a random freeze on Windows 10. In order to fix this problem, it’s advised that you disable F.lux software on your computer. If you want to keep using this software, you can also try updating your display drivers to the newest version.

Solution 4 – Disconnect all USB devices

• USB devices such as external hard drive, printers, etc. can sometimes cause Windows 10 to freeze randomly. If you have any USB devices connected to your computer, you should disconnect them before you turn on your computer.

Solution 5 – Download latest chipset drivers

• To update your chipset drivers, you need to visit your motherboard manufacturer’s website and download latest chipset drivers for your motherboard.

Solution 6 – Update network drivers

• You might want to visit your network adapter manufacturer’s website to download the latest drivers.

Solution 7 – Update your BIOS

• To perform a BIOS update, you have to visit your motherboard manufacturer’s website and download the latest version of BIOS.

You may also refer this documentation which provides advanced troubleshooting for Windows-based computer freeze issues:

https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-windows-freeze

Get back to us if the issue still persists.

Note: Microsoft has updated information in this reply, so that users facing this issue got benefited.

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Anonymous
2018-01-14T13:57:05+00:00

Hi,

Malware, outdated drivers, and corruption with system files are several reasons why your PC is freezing.

Since you've tried some troubleshooting steps already but the issue still persists, try updating the device drivers which is helpful in resolving the issue. Click here for more information on how to update the drivers on Windows 10.

We also recommend running a full antivirus scan on your PC using Windows Defender and see if it will detect any issues or infections.

Update us with the result.

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  1. Anonymous
    2018-05-28T21:01:53+00:00

    That sounds awful.  I should say that my system freeze isn't a BSOD it just suddenly stops responding to anything including <CTRL><ALT><DEL> and the only way to proceed is by holding down the power button for a few seconds to shut it down.

    When it reboots, it acts as if nothing happened although Chrome will report the unexpected shutdown and offer to refresh the page I was on.  Earlier versions of Windows used to offer a "startup in safe mode" option after something like that.  Maybe they've stopped doing that or maybe my type of freeze doesn't trigger it.

    And it only happens once a week or so, so I'm not sure our problems are the same thing.

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  2. Anonymous
    2018-05-28T20:02:58+00:00

    I have the same problem that also started about the same time - Nov 2017. My hardware is also similar to your with

    a DIY build with an AMD FX-8320 and same OS. In December and Jan the problems became more chronic with a wide

    range of BSOD's occurring when I rebooted. I ran multiple anti-virus and malware programs - negative results. I updated all

    my device drivers and finally (Jan 2018 did a clean re-install of Win 10. The problems continued to persist. I ran multiple diagnostic

    and troubleshooting apps finding no problems (chkdsk & Memory tests). Win 10 vers 1709 then started to get better after a couple more updates and the freezing problem almost disappeared.  My computer always passes sfc scannow and DISM during this whole time. Then MS updated my OS with 1804 which failed 4 times in a row. Two days ago I woke up to discover that the new update 1804 had installed successfully and everything worked fine for ONE day until I had to do a reboot. My computer then refused to boot up due to a continuous BSOD BAD SYS CONFIG. After this occurred my computer could not roll back or restore a previous system image, all my system restore points were missing and system restore refused to recognize any of my previous system image files except the 1804 update which constantly froze up trying to install it. I deleted that system image and managed to get my computer to recognize a system image 1709 from two weeks ago but I am now back to chronic freezing issues. The nightmare goes on and on and ON! During my first year of use I had almost no problems and now there is nothing chronic problems and recovery failures. There was a final 1709 build that almost cleared up most of my problems - the freezing stopped - and then the 1804 update wrecked all progress.

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  3. Anonymous
    2018-05-24T06:44:51+00:00

    Thank you kndly for the message. I was given a MacBook to try for a month before buying my own and I am lovng it. Will buy one next week and put my windown laptop on the scrap heap because that is the only place that Windows deserves to be. 

    Thank you once again for all your help.

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