Windows 10 Randomly Hangs/Freezing

Anonymous
2018-01-14T06:33:05+00:00

Hello Everyone

I seem to be having an issue with random hangs/freezing... as the title suggests. I for the life of me cant figure out what this problem is, if its a hardware issue / software issue / driver issue or anything else. The problem is that the computer will randomly freeze without any warning these freezes started somewhere around late November 2017, I assume with one of the Windows updates. The actual freezes also vary... sometimes they last only 10 seconds to a minute and I can still move my mouse but not interact with any programs, other times the computer completely freezes and I am forced to do a hard boot on my computer. This makes doing any sort of assignment for school or playing any sort of game an issue. As I said before the freezes are very random. I can sit down on my desktop for over 5 hours and not have a single freeze, other times the computer will freeze shortly after I start the computer.

An important side note is that the computer has never had a problem starting up or loading startup processes. The freezes also occur with any/all programs including Google Chrome and Gaming applications.... really anything. 

Computer Info:

Processor: AMD FX(tm)-8320 Eight-Core Processor     3.50 GHz

RAM: 24 GB

System type: 64-bit Operating System

Storage: SanDisk 480GB SATA III (NTFS, also what the OS is loaded on) and Toshiba 1TB Hardrive

Graphics Card: Nvidia GeForce GTX 970

(I'm not sure what else to post that would be important please let me know if there is anything else that would be helpful to know)

In terms of solutions I have tried quite a few, I have already done a clean boot of Windows 10, also tried rolling back to Windows 7, however neither of these fixes seemed to solve my issue. I have also changed quite a few settings in my Power settings, as well as optimizing my Virtual Memory, I have also done a clean reboot of my Nvidia Graphics Card driver. There are many other "fixes" that google/youtube has suggested that I have tried, and I cannot remeber them all, however none of those have worked as well. 

-Any advice/suggestions/help is greatly appreciated, and Thank you for taking the time to read all of this

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-01-15T16:09:22+00:00

Thank you for providing us details of the troubleshooting steps that have been already done on your computer. Since the initial troubleshooting that was provided seems doesn't fix the issue, we also suggest following the steps below and check if it makes any difference:

Solution 1 – Run netsh winsock reset command

  1. Press Windows Key + X and choose Command Prompt from the menu.
  2. When Command Prompt starts, enter the following and press Enter to run it:

netsh winsock reset

  1. Close Command Prompt and restart your computer.

Solution 2 – Remove problematic software

• Certain software can cause a random freeze on Windows 10. Users have reported that software such as Speccy, Acronis True Image, Privatefirewall, McAfee and Office Hub App can cause problems with Windows 10. If you have any of these programs installed on your computer, we advise that you remove them by following these steps:

  1. Open Settings App and go to System.
  2. Go to Apps & features section and delete the aforementioned apps.
  3. After you’ve uninstalled these apps, restart your computer.

Solution 3 – Disable F . lux

It seems that F.lux software has some compatibility issues with certain display drivers. Due to these issues, you might experience a random freeze on Windows 10. In order to fix this problem, it’s advised that you disable F.lux software on your computer. If you want to keep using this software, you can also try updating your display drivers to the newest version.

Solution 4 – Disconnect all USB devices

• USB devices such as external hard drive, printers, etc. can sometimes cause Windows 10 to freeze randomly. If you have any USB devices connected to your computer, you should disconnect them before you turn on your computer.

Solution 5 – Download latest chipset drivers

• To update your chipset drivers, you need to visit your motherboard manufacturer’s website and download latest chipset drivers for your motherboard.

Solution 6 – Update network drivers

• You might want to visit your network adapter manufacturer’s website to download the latest drivers.

Solution 7 – Update your BIOS

• To perform a BIOS update, you have to visit your motherboard manufacturer’s website and download the latest version of BIOS.

You may also refer this documentation which provides advanced troubleshooting for Windows-based computer freeze issues:

https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-windows-freeze

Get back to us if the issue still persists.

Note: Microsoft has updated information in this reply, so that users facing this issue got benefited.

Was this answer helpful?

100+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2018-01-14T13:57:05+00:00

Hi,

Malware, outdated drivers, and corruption with system files are several reasons why your PC is freezing.

Since you've tried some troubleshooting steps already but the issue still persists, try updating the device drivers which is helpful in resolving the issue. Click here for more information on how to update the drivers on Windows 10.

We also recommend running a full antivirus scan on your PC using Windows Defender and see if it will detect any issues or infections.

Update us with the result.

Was this answer helpful?

100+ people found this answer helpful.
0 comments

161 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-10-11T16:44:30+00:00

    BTW.  One reason this problem is difficult to pin down is that most MS users don't experience it.  Why?  I suspect it is because they turn their computers off each day or more frequently which has the effect of resetting the OS and delaying the errors reoccurrence.  Those of us that run multiple computers, and use them for real-time applications, leave them on for extended periods so we get the problem more and with increasing frequency.  My computers do not get turned off unless there is a power outage and my UPS' run down before the power returns.

    The other reason I believe MS has abandoned trying to correct the problem and hope that somehow one of their updates will cause it to go away.  Don't hold your breath.   I believe this because it has now been over two years since anyone at MS has contacted me for more information following my frequent reports and memory dumps supplied to them waaaaaaay back.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2018-09-18T22:37:17+00:00

    Hello everyone.

    I encountered this problem for the last 4 to 5 weeks now. 

    My PC (Purchased in 2011. Windows 10 PRO, 64 Bits, GATEWAY SX 2803 - SFF PC).

    My PC would work great for 2 to 3 days and then all of a sudden would just freeze. The only way to get out of it is to shut it down and restart.

    I tried all the suggestions posted on this site and many others posted on other sites. nothing worked. 

    Then, I decided to disconnect it from all the cables attached to it. I placed the PC on a towel on the kitchen table and opened it up by removing the cover. This is the first time this cover was removed in about 6 years, The other time before this it was removed to upgrade the RAM Memory from 4 GB to 8 GB.

    The whole interior of the PC was full of dust. I vacuumed it everywhere possible. I also noticed that the fan that sits on top of the Processor was also full of dust, especially in the plates of the heat sink of the processor. 

    I realized that if the processor does not get cooled properly, and the heat builds up, eventually it'll shut down to protect itself. When it does that the PC freezes up. After dusting and vacuuming as much as possible, I closed everything and reconnected all the cabled. 

    I did this 5 days ago, the PC has been working perfectly ever since, no more freezing up or any other issues.

    I hope this can help you too.

    I would like to hear from you of this helped you?? Thanks Rami

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2018-09-03T03:53:03+00:00

    Congratulations but you didn't need to spend much money to walk away from MicroSoft Windows systems.  Linux based OS are typically free as they use open source code, i.e. lots of people check it out before it gets released.  Unlike Windows, which seems to get worse with each release, Linux based products eithet get better or drop out of the market.  I use Open Office and VLC Media for my business and FireFox for the internet access which all support MS file structures and formats.

    I'm using ubuntu on a wide array of Intel architecture systems, from a screaming 64bit i7 HP laptop at the top end down to a 14 year old HP mini desktop unit that runs a Pentium 2 processor and is maxed out at 512 MB ram.  In fact, an old basic laptop or desktop system will perform far better than it ever did running Windows XP, which was the last decent MS OS in my opinion.

    I admit I've used Ubuntu and other variants of Linux on and off for years but kept having to use Windows because of Ms having created an monopolisticenvironment where my clients all used their products because they didn't know any better and didnt want ti try.  Now I'm retired and have decided I don't have time to waste rebuilding, rebooting, reformating, reinstalling, repeatedly just to get simple tasks to run.

    Over the past year and a half I have tried every suggestion to correct the MicroSoft (not responding) problem.  I tried everything MS staff and consultants suggested plus everything that "expert opinion" online suggested.  Nothing worked.  Sometimes it appeared to work only to return seconds, minutes, hours, days and even once or twice after a couple of weeks.  But it always returned.

    My suspicion is that they have allowed dumb programmers to leave re-entrant code in multiple modules of the OS.  These modules leave crap in the gap as we used to say as they don't clean up their memory spaces after completion so the next piece of code that comes along gets crap instead of clean data.  The biggest problem is that MS programmers use MS language and compiler tools that have bugs in them that have been around for years.

    In addition, MS likes to use their own non standard code that can inflict damage on systems that expect compliant code.  This is why MS has been sued multiple times over the years.  This problem is propagated as once their crap code is released it permeates the user community, migrating from user to user and from server to server until trying to navigate through a defective system or network crashes is like driving through Bahgdad after the US Marines had left but without clearing up all the IED code left laying around.

    I decided that you can't clean windows when they are broken.

    We're both well off out of Windows.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments