Windows 10 Randomly Hangs/Freezing

Anonymous
2018-01-14T06:33:05+00:00

Hello Everyone

I seem to be having an issue with random hangs/freezing... as the title suggests. I for the life of me cant figure out what this problem is, if its a hardware issue / software issue / driver issue or anything else. The problem is that the computer will randomly freeze without any warning these freezes started somewhere around late November 2017, I assume with one of the Windows updates. The actual freezes also vary... sometimes they last only 10 seconds to a minute and I can still move my mouse but not interact with any programs, other times the computer completely freezes and I am forced to do a hard boot on my computer. This makes doing any sort of assignment for school or playing any sort of game an issue. As I said before the freezes are very random. I can sit down on my desktop for over 5 hours and not have a single freeze, other times the computer will freeze shortly after I start the computer.

An important side note is that the computer has never had a problem starting up or loading startup processes. The freezes also occur with any/all programs including Google Chrome and Gaming applications.... really anything. 

Computer Info:

Processor: AMD FX(tm)-8320 Eight-Core Processor     3.50 GHz

RAM: 24 GB

System type: 64-bit Operating System

Storage: SanDisk 480GB SATA III (NTFS, also what the OS is loaded on) and Toshiba 1TB Hardrive

Graphics Card: Nvidia GeForce GTX 970

(I'm not sure what else to post that would be important please let me know if there is anything else that would be helpful to know)

In terms of solutions I have tried quite a few, I have already done a clean boot of Windows 10, also tried rolling back to Windows 7, however neither of these fixes seemed to solve my issue. I have also changed quite a few settings in my Power settings, as well as optimizing my Virtual Memory, I have also done a clean reboot of my Nvidia Graphics Card driver. There are many other "fixes" that google/youtube has suggested that I have tried, and I cannot remeber them all, however none of those have worked as well. 

-Any advice/suggestions/help is greatly appreciated, and Thank you for taking the time to read all of this

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2018-01-15T16:09:22+00:00

Thank you for providing us details of the troubleshooting steps that have been already done on your computer. Since the initial troubleshooting that was provided seems doesn't fix the issue, we also suggest following the steps below and check if it makes any difference:

Solution 1 – Run netsh winsock reset command

  1. Press Windows Key + X and choose Command Prompt from the menu.
  2. When Command Prompt starts, enter the following and press Enter to run it:

netsh winsock reset

  1. Close Command Prompt and restart your computer.

Solution 2 – Remove problematic software

• Certain software can cause a random freeze on Windows 10. Users have reported that software such as Speccy, Acronis True Image, Privatefirewall, McAfee and Office Hub App can cause problems with Windows 10. If you have any of these programs installed on your computer, we advise that you remove them by following these steps:

  1. Open Settings App and go to System.
  2. Go to Apps & features section and delete the aforementioned apps.
  3. After you’ve uninstalled these apps, restart your computer.

Solution 3 – Disable F . lux

It seems that F.lux software has some compatibility issues with certain display drivers. Due to these issues, you might experience a random freeze on Windows 10. In order to fix this problem, it’s advised that you disable F.lux software on your computer. If you want to keep using this software, you can also try updating your display drivers to the newest version.

Solution 4 – Disconnect all USB devices

• USB devices such as external hard drive, printers, etc. can sometimes cause Windows 10 to freeze randomly. If you have any USB devices connected to your computer, you should disconnect them before you turn on your computer.

Solution 5 – Download latest chipset drivers

• To update your chipset drivers, you need to visit your motherboard manufacturer’s website and download latest chipset drivers for your motherboard.

Solution 6 – Update network drivers

• You might want to visit your network adapter manufacturer’s website to download the latest drivers.

Solution 7 – Update your BIOS

• To perform a BIOS update, you have to visit your motherboard manufacturer’s website and download the latest version of BIOS.

You may also refer this documentation which provides advanced troubleshooting for Windows-based computer freeze issues:

https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-windows-freeze

Get back to us if the issue still persists.

Note: Microsoft has updated information in this reply, so that users facing this issue got benefited.

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Anonymous
2018-01-14T13:57:05+00:00

Hi,

Malware, outdated drivers, and corruption with system files are several reasons why your PC is freezing.

Since you've tried some troubleshooting steps already but the issue still persists, try updating the device drivers which is helpful in resolving the issue. Click here for more information on how to update the drivers on Windows 10.

We also recommend running a full antivirus scan on your PC using Windows Defender and see if it will detect any issues or infections.

Update us with the result.

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  1. Anonymous
    2018-06-13T14:25:59+00:00

    I have an intel core i7 and I am having the same issue.

    I also have an nvidia 970, and wonder if the updates to that may have caused the issue.

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  2. Anonymous
    2018-05-30T23:34:26+00:00

    There are a number of ways by which you can get rid of freezing issues like:

    1. Set the virtual memory of your system. 
    2. Clear temp folder.
    3. Run memory check.

    Detailed steps can be found in the article given below:

    How to permanently fix Windows 10 Freezing Issue

    It actually worked very well for me. Hope it helps you too. 

    Cheers.

    After rolling back from 1803 to 1709 many problems went away. The freezing still occurred but less frequently. I ran sfc /scannow and Dism to restore health. No issues with sfc but Dism fixed some corrupted files but towards the end told me the component store was corrupted. Freezing has occurred even less frequently now - only once in 24 hours. I went ahead and tried your suggestions. Ram tested - OK. Emptied temp folders and boosted virtual paging memory to recommended level. After doing this I restarted and then had audio playback problems and so far only one freeze while playing a game. What bothers me is what is the cause of all of this corruption. Almost everytime I run the update troubleshooter it finds a corrupted database. MS has forced me to upgrade to Win 10 1803 five times. It failed to even install the first 4 times and on the 5th try it managed to install successfully and appeared to operate normally for a day until I had to reboot my my computer. I then went into an endless BSOD loop BAD SYS CONFIG. I booted off a DVD and could NOT perform a rollback, a reset, or a startup repair while all my restore points were erased and all the Win 7 system images backup discs failed to even be recognized. I understand there can be problems but it's frustrating when all diagnostic and repair operations also fail when a major problem occurs. I have another computer that is still running 1709 with no problems. Its a budget CyberPower gaming computer and it runs day after without any problems at all.  So far there has been no attempt to upgrade to 1803. Does a DIY home build computer present unique problems not being addressed by Win 10?

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  3. Anonymous
    2018-05-30T11:01:03+00:00

    There are a number of ways by which you can get rid of freezing issues like:

    1. Set the virtual memory of your system. 
    2. Clear temp folder.
    3. Run memory check.

    Detailed steps can be found in the article given below:

    How to permanently fix Windows 10 Freezing Issue

    It actually worked very well for me. Hope it helps you too. 

    Cheers.

    Was this answer helpful?

    0 comments