Windows 10 Randomly Hangs/Freezing

Anonymous
2018-01-14T06:33:05+00:00

Hello Everyone

I seem to be having an issue with random hangs/freezing... as the title suggests. I for the life of me cant figure out what this problem is, if its a hardware issue / software issue / driver issue or anything else. The problem is that the computer will randomly freeze without any warning these freezes started somewhere around late November 2017, I assume with one of the Windows updates. The actual freezes also vary... sometimes they last only 10 seconds to a minute and I can still move my mouse but not interact with any programs, other times the computer completely freezes and I am forced to do a hard boot on my computer. This makes doing any sort of assignment for school or playing any sort of game an issue. As I said before the freezes are very random. I can sit down on my desktop for over 5 hours and not have a single freeze, other times the computer will freeze shortly after I start the computer.

An important side note is that the computer has never had a problem starting up or loading startup processes. The freezes also occur with any/all programs including Google Chrome and Gaming applications.... really anything. 

Computer Info:

Processor: AMD FX(tm)-8320 Eight-Core Processor     3.50 GHz

RAM: 24 GB

System type: 64-bit Operating System

Storage: SanDisk 480GB SATA III (NTFS, also what the OS is loaded on) and Toshiba 1TB Hardrive

Graphics Card: Nvidia GeForce GTX 970

(I'm not sure what else to post that would be important please let me know if there is anything else that would be helpful to know)

In terms of solutions I have tried quite a few, I have already done a clean boot of Windows 10, also tried rolling back to Windows 7, however neither of these fixes seemed to solve my issue. I have also changed quite a few settings in my Power settings, as well as optimizing my Virtual Memory, I have also done a clean reboot of my Nvidia Graphics Card driver. There are many other "fixes" that google/youtube has suggested that I have tried, and I cannot remeber them all, however none of those have worked as well. 

-Any advice/suggestions/help is greatly appreciated, and Thank you for taking the time to read all of this

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-01-15T16:09:22+00:00

Thank you for providing us details of the troubleshooting steps that have been already done on your computer. Since the initial troubleshooting that was provided seems doesn't fix the issue, we also suggest following the steps below and check if it makes any difference:

Solution 1 – Run netsh winsock reset command

  1. Press Windows Key + X and choose Command Prompt from the menu.
  2. When Command Prompt starts, enter the following and press Enter to run it:

netsh winsock reset

  1. Close Command Prompt and restart your computer.

Solution 2 – Remove problematic software

• Certain software can cause a random freeze on Windows 10. Users have reported that software such as Speccy, Acronis True Image, Privatefirewall, McAfee and Office Hub App can cause problems with Windows 10. If you have any of these programs installed on your computer, we advise that you remove them by following these steps:

  1. Open Settings App and go to System.
  2. Go to Apps & features section and delete the aforementioned apps.
  3. After you’ve uninstalled these apps, restart your computer.

Solution 3 – Disable F . lux

It seems that F.lux software has some compatibility issues with certain display drivers. Due to these issues, you might experience a random freeze on Windows 10. In order to fix this problem, it’s advised that you disable F.lux software on your computer. If you want to keep using this software, you can also try updating your display drivers to the newest version.

Solution 4 – Disconnect all USB devices

• USB devices such as external hard drive, printers, etc. can sometimes cause Windows 10 to freeze randomly. If you have any USB devices connected to your computer, you should disconnect them before you turn on your computer.

Solution 5 – Download latest chipset drivers

• To update your chipset drivers, you need to visit your motherboard manufacturer’s website and download latest chipset drivers for your motherboard.

Solution 6 – Update network drivers

• You might want to visit your network adapter manufacturer’s website to download the latest drivers.

Solution 7 – Update your BIOS

• To perform a BIOS update, you have to visit your motherboard manufacturer’s website and download the latest version of BIOS.

You may also refer this documentation which provides advanced troubleshooting for Windows-based computer freeze issues:

https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-windows-freeze

Get back to us if the issue still persists.

Note: Microsoft has updated information in this reply, so that users facing this issue got benefited.

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Anonymous
2018-01-14T13:57:05+00:00

Hi,

Malware, outdated drivers, and corruption with system files are several reasons why your PC is freezing.

Since you've tried some troubleshooting steps already but the issue still persists, try updating the device drivers which is helpful in resolving the issue. Click here for more information on how to update the drivers on Windows 10.

We also recommend running a full antivirus scan on your PC using Windows Defender and see if it will detect any issues or infections.

Update us with the result.

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  1. Anonymous
    2018-01-27T10:45:45+00:00

    Hi:

    Thank you very much for your quick response Wax_Lagoon.

    I will look in my drivers anomalies but the solution that you have chosen I do not trust  that Company.  You can call me paranoid but a prefer a manual solution. Search and replace drivers myself. 

    I hope to have good news son. Best regards. Oneofseven

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  2. Anonymous
    2018-09-02T17:20:55+00:00

    This problem is a Microsoft proble.  It has little if anything to do with the drivers, release ;evel, version, make, model or brand of software or hardware.  Microsoft is guilty of foisting off an operating system that has one or more fundamental flaws.

    I own and use five different computers that had this problem running Windows 10.  Two were desk tops, two were laptops and one was a convertible notepad.  Three have touch screens, one uses a large flat screen and one uses a large specil gas plasma display.  There use HDDs, SSDs, Intel processors, AMD processors, a variety of different graphics processors, some have limited memeory, some have vast amounts of memory, each uses a different BIOS, etc, etc., ad nauseum.  The point is each one is widely different but cover the spectrum of wahtis available today and some years ago.

    I have been a computer users and programmer since the 1960s.  I have hacked, patched and heavily modified numerous OS on a wide variety of mainframes, mini computers and PCs.  The point here is that this is not my first rodeo.

    Each of my computers havecondidtently experienced the (not responding) failure.  The message has been displayed for just about every application I use at some time or another.  Even when only running MS utilities, including some of those MS recommends we use to correct "our" problem.

    Microsoft has yet to admit that the problem is a flaw in Windows 10.  They will never admit this.  No one at Microsoft will take the responsibility for this problem of their making.  But there is good news!  I have solved the problem once and for always.

    I have installed the UBUNTU version of Linux on all my computers.  I have been able to  find alternative versions of the applications I use that run well under UBUNTU.  I started to make the switch some months ago and have now completed converting the last one.  The one I am using to enter these remarks has a dual boot  so I can still get to WIN10 when I want to but after today I can't imagine why that would happen.

    Goodbye Microsoft.  Long may you ****.  Windows 10 will be the death of you.  RIP.

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  3. Anonymous
    2018-02-10T14:01:00+00:00

    Hi, i've three friends with this problem, me included, we all have the same cpu (AMD FX SERIES) and a SSD DRIVE, i think the problem is around that, but im not sure, i test all the "solutions" in the internet fow w10 freezes and i still having the same problem, maybe CPU problem with SSD and w10?

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