Automated Windows 10 updates deleted all my documents and files

Andrew..

Send me a direct email "******@twcny.rr.com"  If you want, send me your laptop and I will send you back a working laptop fully recovered. We can talk about this in private email if you would like to..

Rick

Also a stunning job by Microsoft in covering their online tracks as the scale of this issue should result in much more online content than is currently exhibited - most of which is along the lines of 'its not really a problem - this is what you do' followed by a set of instructions based around quantum physics theory.

My well maintained machine, up to date and all paid for legally, is now toast. Through other kind people making suggestions on this blog, I have used a route to extract files, but I still had to fork out for a new machine, pause my business for a week, and start from scratch with all my contacts. I wont forget and I wont forgive.

Jen..

Your computer is trashed but your files should all still be intact. you need to take your computer to someone that knows how to take the hard drive out and slave it to get your important files off the drive. then reinstall the drive and re-install the OS.

I have been doing this on computers all week. all of my clients with laptops have had the same issue..

Rick

I am devastated!  Windows 10 updated has wiped out my laptop.  No drivers, no desktop, no apps, no controls, no system 32.....I am beyond angry!

Exact same thing...

I got the "Important updates are pending" message.  This notice came up several times on my Acer notebook running Windows 10. 

I finally selected "Pick a time" then selected a time about one hour ahead and then closed all of the open apps and web sites.  Then sat back and allowed the computer to auto start the updates. 

When I came back, the screen requested the language option (English selected) then it continued to update with pleasant prompts stating not to turn the computer off.

Checked several times during the update process and saw calming messages like, "Leave everything to us" and "Making sure your apps are good to go." 

When finished, the entire hard drive is deleted.  All files, docs, pictures and desktop icons are gone.  

The dialog box that comes up says, “Location is not available"

                     C:\WINDOWS\system32|config\systemprofile\Desktop is unavailable.

This is completely outrageous.   "Unavailable" is an understatement.  I have a black screen!

The start button with the logo is at the bottom of the tool bar - but does nothing.

There is a search icon in the toolbar - does nothing.

There is a task view icon in the toolbar - does nothing.

There is no internet connection (either wireless or hardwired plugged into the router - tried both), no desktop, no apps, no browser, docs, picture, nothing but a recycle bin.

The notebook battery indcator icon in the toolbar seems to be functioning.

Yes, tried to restart many times - no change.

I’m not a computer expert – but I’ve been using Windows since it first came out.  I have never seen anything like this.

For a forced update on an OS like Windows 10 – in this day and age – to completely trash a customer’s computer - this is unacceptable.

I am beyond angry.