Automated Windows 10 updates deleted all my documents and files

Andrew..

Send me a direct email "******@twcny.rr.com"  If you want, send me your laptop and I will send you back a working laptop fully recovered. We can talk about this in private email if you would like to..

Rick

Jen..

Your computer is trashed but your files should all still be intact. you need to take your computer to someone that knows how to take the hard drive out and slave it to get your important files off the drive. then reinstall the drive and re-install the OS.

I have been doing this on computers all week. all of my clients with laptops have had the same issue..

Rick

I am devastated!  Windows 10 updated has wiped out my laptop.  No drivers, no desktop, no apps, no controls, no system 32.....I am beyond angry!

Exact same thing...

I got the "Important updates are pending" message.  This notice came up several times on my Acer notebook running Windows 10. 

I finally selected "Pick a time" then selected a time about one hour ahead and then closed all of the open apps and web sites.  Then sat back and allowed the computer to auto start the updates. 

When I came back, the screen requested the language option (English selected) then it continued to update with pleasant prompts stating not to turn the computer off.

Checked several times during the update process and saw calming messages like, "Leave everything to us" and "Making sure your apps are good to go." 

When finished, the entire hard drive is deleted.  All files, docs, pictures and desktop icons are gone.  

The dialog box that comes up says, “Location is not available"

                     C:\WINDOWS\system32|config\systemprofile\Desktop is unavailable.

This is completely outrageous.   "Unavailable" is an understatement.  I have a black screen!

The start button with the logo is at the bottom of the tool bar - but does nothing.

There is a search icon in the toolbar - does nothing.

There is a task view icon in the toolbar - does nothing.

There is no internet connection (either wireless or hardwired plugged into the router - tried both), no desktop, no apps, no browser, docs, picture, nothing but a recycle bin.

The notebook battery indcator icon in the toolbar seems to be functioning.

Yes, tried to restart many times - no change.

I’m not a computer expert – but I’ve been using Windows since it first came out.  I have never seen anything like this.

For a forced update on an OS like Windows 10 – in this day and age – to completely trash a customer’s computer - this is unacceptable.

I am beyond angry. 

Jackie..

Tell your IT tech that the data is not gone. There are 2 things he can do.

1st. When you are on the Desktop that you can't click on anything tell him to hit Ctrl-Alt-Delete and hold the shift key and Click on the reset menu item. The computer will reboot and open with some different block choices. Click on Reset your PC and alot of the times it will ask if you want to keep your data. Tell him to answer yes. After about a half hour your computer should restart with windows 10 reinstalled and your files in tact. You will need to reinstall your programs again.

2. If the first one does not work have him remove your hard drive from the computer. Your data is still all in tact its the system profile that is trashed. Copy your users folder which contains your documents and other files. After he does that put the hard drive back in the computer and then re-install windows 10 your files will be safe and you will have a copy of them.. After he returns the computer to you sign up for OneDrive and use this to back  up your important files regularly.

I have done the above o 10 laptops this week and all have worked correctly after complete and all files intact.

Rick