Mystery app preventing Windows 10 shutdown after update.

Anonymous
2018-02-10T04:10:34+00:00

Since a Windows 10 update a few weeks ago, when I go to shut down, it says it is closing and there is an app running  ------- but there is no app running   So I wait for it to close that nonexistent app, and after a few minutes, I am back to the computer being ready to work, not shutting down. When will a new update fix this?  Yesterday's update did not fix this. It is not a serious problem, but it is annoying to have to click "Shut down anyway" to really shut down.  What is this app that hides itself and won't quit?

[Moved from Windows / Windows 10 / Windows update, recovery, & backup]

Windows for home | Windows 10 | Sleep and Power on, off

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  1. Anonymous
    2019-03-07T17:04:34+00:00

    What you are describing is exactly what was happening to me.  It turns out it was an update that didn't complete and by deleting the contents in the Software Distribution folder did the trick.

    Thanks for the help, and confirming it was the same symptoms, Craig. I copied the Software Distribution folder onto the desktop, then deleted the contents of the original. I then went through the re-installation process, and that went OK. I rebooted and was looking forward to the computer shutting down OK, but sadly, the app message is still there when shutting down. I have just had a message that a Dell update is available, so I will get back if that has made any difference. but I can't see that helping.

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  2. Anonymous
    2019-03-07T17:23:12+00:00

    did you do this first:

    Open Command prompt as administrator then stop the fallowing windows services ( windows update and BITS ) using command below.

    net stop wuauserv

    net stop bits

    THEN DELETE THE FILES

    AND THEN:

    net start wuauserv

    net start bits

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  3. Anonymous
    2019-03-07T17:34:03+00:00

    did you do this first:

    Open Command prompt as administrator then stop the fallowing windows services ( windows update and BITS ) using command below.

    net stop wuauserv

    net stop bits

    THEN DELETE THE FILES

    AND THEN:

    net start wuauserv

    net start bits

    Yes Craig, followed the instructions to the letter.

    Still getting that annoying shutdown message.

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  4. Anonymous
    2019-03-07T18:19:51+00:00

    Sorry this didn't help, it took me almost a year before I got this fixed.  It got to a point that I just lived with it and assumed it was gonna stay that way.  Just keep Googling your issue and hopefully someday you'll run into a fix.

    Good Luck!

    Craig

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  5. Anonymous
    2019-03-07T19:03:19+00:00

    Thanks Craig.

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