Mystery app preventing Windows 10 shutdown after update.

Anonymous
2018-02-10T04:10:34+00:00

Since a Windows 10 update a few weeks ago, when I go to shut down, it says it is closing and there is an app running  ------- but there is no app running   So I wait for it to close that nonexistent app, and after a few minutes, I am back to the computer being ready to work, not shutting down. When will a new update fix this?  Yesterday's update did not fix this. It is not a serious problem, but it is annoying to have to click "Shut down anyway" to really shut down.  What is this app that hides itself and won't quit?

[Moved from Windows / Windows 10 / Windows update, recovery, & backup]

Windows for home | Windows 10 | Sleep and Power on, off

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-01-29T13:05:11+00:00

    To give credit to those that deserve it. Other than the Xbox controller and the mysterious app that won't let me shut my computer down, Microsoft service tech support has been very beneficial and helpful to me. I don't know why the new update has been such a problem but I hope it gets resolved soon.

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  2. Anonymous
    2019-01-29T13:06:12+00:00

    Ha,  thanks got a good LOL in that!

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  3. Anonymous
    2019-02-04T19:00:15+00:00

    I have the same problem, and I have ignored it for a few weeks. When I decided to do something about it I found this discussion, and now I am wondering how many others are just ignoring the problem?

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  4. Anonymous
    2019-02-04T19:42:08+00:00

    If you unistall you touchpad on your laptop this has stopped most times there's also a tray window that allows you to close programs if i do this it shut down without issue. Programs are adobe Acrobat X and Steam that cause the issues

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  5. Anonymous
    2019-02-05T09:43:59+00:00

    If you unistall you touchpad on your laptop this has stopped most times there's also a tray window that allows you to close programs if i do this it shut down without issue. Programs are adobe Acrobat X and Steam that cause the issues

    Thanks Dominic, I do not have Acrobat X, or Steam installed, but I have just tried disabling the touchpad and that did not make any difference.. Window 10 does shut down after a few seconds, but it always tells me that a program is running when there is no apparent program running that is causing it.

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