My laptop is doing the same thing. It says an app is running while trying to shutdown. But if I press Alt, Ctrl, Del and go to task manager, it doesn't show anything running. So I have to force shutdown.
Mystery app preventing Windows 10 shutdown after update.
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Anonymous
Since a Windows 10 update a few weeks ago, when I go to shut down, it says it is closing and there is an app running ------- but there is no app running So I wait for it to close that nonexistent app, and after a few minutes, I am back to the computer being ready to work, not shutting down. When will a new update fix this? Yesterday's update did not fix this. It is not a serious problem, but it is annoying to have to click "Shut down anyway" to really shut down. What is this app that hides itself and won't quit?
[Moved from Windows / Windows 10 / Windows update, recovery, & backup]
Windows for home | Windows 10 | Sleep and Power on, off
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
131 answers
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Anonymous
2020-04-25T02:55:08+00:00 -
Anonymous
2020-03-08T02:40:03+00:00 I have had the same problem since an update in 10/2017, so this is unlikely to be addressed now.
It would seem there is no ACTUAL support for bug fixes, only "enhancements." I suspect Microsoft is now run by robots, there are no humans available by phone, and if you want help, you must contact the "Community." You may have bought your PC, but you don't own it.
Every time they do an upgrade, I loose all my network security and sharing settings. I have 7 PCs, including 2 laptops & one XP (for Legacy equipment they do not support in Windows 10) plus a NAS, so it's a pain in the butt to try to keep them all running and talking to each other. My first PC was an 8080 S-100 based system that I wire-wrapped myself, so I'm not new to the game (almost 50 years). Microsoft is no longer my friend....
Microsoft has never been anyone's friend ----- unless you count stockholders.
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Anonymous
2020-03-08T00:46:30+00:00 I have had the same problem since an update in 10/2017, so this is unlikely to be addressed now.
It would seem there is no ACTUAL support for bug fixes, only "enhancements." I suspect Microsoft is now run by robots, there are no humans available by phone, and if you want help, you must contact the "Community." You may have bought your PC, but you don't own it.
Every time they do an upgrade, I loose all my network security and sharing settings. I have 7 PCs, including 2 laptops & one XP (for Legacy equipment they do not support in Windows 10) plus a NAS, so it's a pain in the butt to try to keep them all running and talking to each other. My first PC was an 8080 S-100 based system that I wire-wrapped myself, so I'm not new to the game (almost 50 years). Microsoft is no longer my friend....
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Anonymous
2020-03-07T17:02:59+00:00 I have had the same problem since an update in 10/2017, so this is unlikely to be addressed now.
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Anonymous
2020-03-01T18:01:42+00:00 As a retired federal tax software developer, my customers would not have accepted this kind of quality for so long.
Step one - don't give me work-arounds - call it what it is A BUG! Microsoft has more trouble saying "BUG" than "radical Islamic Terrorist"
Step two - Identify the program in question instead of a generic icon with no identity.
Step three - FIX IT!
Follow Up - Give us real problems instead of codes. There are a lot of users that could fix their own issues if the Microsoft errors weren't so encrypted. I have been around since before Windows 95. I don't need (or want) a computer that tries to replicate a smart phone.