Mystery app preventing Windows 10 shutdown after update.

Anonymous
2018-02-10T04:10:34+00:00

Since a Windows 10 update a few weeks ago, when I go to shut down, it says it is closing and there is an app running  ------- but there is no app running   So I wait for it to close that nonexistent app, and after a few minutes, I am back to the computer being ready to work, not shutting down. When will a new update fix this?  Yesterday's update did not fix this. It is not a serious problem, but it is annoying to have to click "Shut down anyway" to really shut down.  What is this app that hides itself and won't quit?

[Moved from Windows / Windows 10 / Windows update, recovery, & backup]

Windows for home | Windows 10 | Sleep and Power on, off

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-03-06T22:29:51+00:00

    Try this link:

    https://windows101tricks.com/fix-we-cant-install-some-updates-error/?unapproved=1762&moderation-hash=87c50e60c807827778121894a00778ce&bs-comment-added=1#comment-1762

    and follow the instructions from this section of page:

    Delete Software Distribution folder

    This one is user suggestion Solution : Some Users suggest Delete / Rename the software distribution folder ( which store the windows update files and folders ) will fix almost 90% windows update installation problems include Fix We can’t install some updates because other updates are in progress. New Created software distribution folder will download and install updates without any problem.

    Open Command prompt as administrator then stop the fallowing windows services ( windows update and BITS ) using command bellow.

    There are steps to follow after this and it did work for me.

    One thing that I did do was just make a new folder on my desktop and instead of deleting the contents of the Software Distribution Folder (in case this didn't work) I just moved ALL the contents into the new folder and then followed the instructions and that did the trick.

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  2. Anonymous
    2019-03-06T21:15:07+00:00

    you know what, on XP and 7, on occasion, I had that happen, it eventually stopped. I just spent that split 1/2 second to press the button force them/it closed and didn't give it another thought.

    That analogy for the car to this, is a little off kilter. But I understand the point you are making.

    Thank you for sharing your memories of similar (but nevertheless only occasional) experiences with XP and 7 and for regaling us with the tale of your almost Buddhist-like acceptance in the face of minor adversity.  Happily for you, the occasional experiences eventually stopped. Perhaps you have failed to understand that my experience with this issue is consistent and on-going. It is NOT "occasional" and it has NOT "eventually stopped".

    I am mystified by your comment that my analogy is "a little off kilter". In both cases an operation which had formerly required one operation now requires two operations.

    I'd be interested to know how many others have experienced this issue with Microsoft's system update of approximately one month ago.  If there are no others, perhaps the fault lies in my computer. If there are others, the fault lies with the update.

    I am having this exact problem, as are many others, 228 according to the numbers at the start of the thread. People commenting that it is not happening to them, so ignore it, don't help.

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  3. Anonymous
    2019-02-05T09:43:59+00:00

    If you unistall you touchpad on your laptop this has stopped most times there's also a tray window that allows you to close programs if i do this it shut down without issue. Programs are adobe Acrobat X and Steam that cause the issues

    Thanks Dominic, I do not have Acrobat X, or Steam installed, but I have just tried disabling the touchpad and that did not make any difference.. Window 10 does shut down after a few seconds, but it always tells me that a program is running when there is no apparent program running that is causing it.

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  4. Anonymous
    2019-02-04T19:42:08+00:00

    If you unistall you touchpad on your laptop this has stopped most times there's also a tray window that allows you to close programs if i do this it shut down without issue. Programs are adobe Acrobat X and Steam that cause the issues

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  5. Anonymous
    2019-02-04T19:00:15+00:00

    I have the same problem, and I have ignored it for a few weeks. When I decided to do something about it I found this discussion, and now I am wondering how many others are just ignoring the problem?

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