Mystery app preventing Windows 10 shutdown after update.

I had the same issue as you did. I identified the application that was preventing Windows 10 from cleanly restarting or shutting down using your method. The issue is with BESClientUI.exe, which is IBM Endpoint Manager Client, or BigFix. We were using version 9.1.xxxx, which was never supported for Windows 10. The Windows 10 platform was supported in clients as of the 9.2.5 version. You must be at least on that version on the endpoint. I updated to a newer version of BigFix. Problem solved. If the old 9.1.xxxx version was ever installed on a PC, and then you install the new version, the problem persists. A registry entry must be left over somewhere. 

Info on the program

From <https://forum.bigfix.com/t/windows-10-compatible-bes-client/17852>

Good compatibility docs

http://www-01.ibm.com/support/docview.wss?uid=swg21505691

With VOIP Connect, if you go to Tools > Options > Advanced and UN-check the box that says "Start VOIP Connect when I start windows", that should eliminate the problem the next time the computer is turned on.

Since I had had VOIP Connect installed on my computer with no problems until a Windows Update came along, I'd say the problem is with Windows 10 update which is misidentifying a process as an app, and preventing a shutdown.

Thanks for the reply.

Sadly this makes no difference IF the user starts voipconnect manually after windows has started.

I still had his laptop here and did a quick test to make sure.

The user needs the program to be online while he uses his laptop so the issue remains.

With VOIP Connect, if you go to Tools > Options > Advanced and UN-check the box that says "Start VOIP Connect when I start windows", that should eliminate the problem the next time the computer is turned on.

Since I had had VOIP Connect installed on my computer with no problems until a Windows Update came along, I'd say the problem is with Windows 10 update which is misidentifying a process as an app, and preventing a shutdown.

I'm an IT tech for a small computershop and i've noticed this problem on nearly every windows 10 PC on which the user is running Voip Connect. As does AlanD1948.

I've searched and spend a lot of time trying to find a work around without having to tell my client to simply force shutdown or right click the voip connect tray icon to close the application before shutdown and came to this thread so i thought i'd mention it.

I can't determine if the cause is a windows 10 version or a Voip Connect build because i simply dont have the time to try it out. But maybe it helps someone here or from MS even to find a solution.

Kind Regards

This worked...much obliged!!!